Online and Offline Information for Omnichannel Retailing
Published Online:16 Nov 2016https://doi.org/10.1287/msom.2016.0593
References
- (2013) Selling with money-back guarantees: The impact on prices, quantities, and retail profitability. Production Oper. Management 22(4):777–791.Crossref, Google Scholar
- (2012) Are reservations recommended? Manufacturing Service Oper. Management 14(2):218–230.Link, Google Scholar
- (2011) Buying from the babbling retailer? The impact of availability information on customer behavior. Management Sci. 57(4):713–726.Link, Google Scholar
- (2016) Counteracting strategic purchase deferrals: The impact of online retailers’ return policy decisions. Manufacturing Service Oper. Management 18(3):376–392.Link, Google Scholar
- (2008) Optimal pricing of seasonal products in the presence of forward-looking consumers. Manufacturing Service Oper. Management 10(3):339–359.Link, Google Scholar
- (2014) Browse-and-switch: Retail-online competition under value uncertainty. Production Oper. Management 23(7):1129–1145.Crossref, Google Scholar
- (2013) Rampant returns plague e-retailers. Wall Street Journal (December 22), http://www.wsj.com/articless/SB10001424052702304773104579270260683155216.Google Scholar
- (2014) How to win in an omnichannel world. MIT Sloan Management Rev. 56(1):49–53.Google Scholar
- (2016) Offline showrooms in omni-channel retail: Demand and operational benefits. Management Sci. Forthcoming.Google Scholar
- (2015) Intertemporal price discrimination: Structure and computation of optimal policies. Management Sci. 61(1):92–110.Link, Google Scholar
- (2013) Competing in the age of omnichannel retailing. MIT Sloan Management Rev. 54(4):23–29.Google Scholar
- (2015) Price commitments with strategic consumers: Why it can be optimal to discount more frequently…than optimal. Manufacturing Service Oper. Management 17(3):399–410.Link, Google Scholar
- (2009) Purchasing, pricing, and quick response in the presence of strategic consumers. Management Sci. 55(3):497–511.Link, Google Scholar
- (2006) Boiling frogs: Pricing strategies for a manufacturer adding a direct channel that competes with the traditional channel. Production Oper. Management 15(1):40–56.Crossref, Google Scholar
- (1996) Customer return policies for experience goods. J. Indust. Econom. 44(1):17–24.Crossref, Google Scholar
- (2008) Dual sales channel management with service competition. Manufacturing Service Oper. Management 10(4):654–675.Link, Google Scholar
- (2003) Direct marketing, indirect profits: A strategic analysis of dual-channel supply-chain design. Management Sci. 49(1):1–20.Link, Google Scholar
- (2001) Competition in price and availability when availability is unobservable. RAND J. Econom. 32(3):497–513.Crossref, Google Scholar
- (2001) Note: The newsvendor model with endogenous demand. Management Sci. 47(11):1488–1497.Link, Google Scholar
- (1995) Money back guarantees in retailing: Matching products to consumer tastes. J. Retailing 71(1):7–22.Crossref, Google Scholar
- (1998) Return policies and the optimal level of “hassle.” J. Econom. Bus. 50(5):445–460.Crossref, Google Scholar
- (1995) Competition over price and service rate when demand is stochastic: A strategic analysis. RAND J. Econom. 26(1):148–162.Crossref, Google Scholar
- (2015) Retail’s new reality: Invisible shopping centers and virtual assistants. CNBC (April 24), http://www.cnbc.com/2015/04/24/retails-new-reality-four-ways-technology-can-boost-sales-commentary.html.Google Scholar
- (2013) Fear of “showrooming” fades. Wall Street Journal (November 3), http://www.wsj.com/articles/SB10001424052702303661404579175690690126298.Google Scholar
- Forrester (2014) Customer desires vs. retailer capabilities: Minding the omni-channel commerce gap. Technical report, Forrester Consulting, Cambridge, MA.Google Scholar
- (2010) Revenue management with partially refundable fares. Oper. Res. 58(4-part-1):817–833.Link, Google Scholar
- (2014) Integration of online and offline channels in retail: The impact of sharing reliable inventory availability information. Management Sci. 60(6):1434–1451.Link, Google Scholar
- (2016) Channel integration, sales dispersion, and inventory management. Management Sci., ePub ahead of print July 19, http://dx.doi.org/10.1287/mnsc.2016.2479.Link, Google Scholar
- (2016) Omnichannel retail operations with buy-online-and-pick-up-in-store. Management Sci., ePub ahead of print June 20, http://dx.doi.org/10.1287/mnsc.2016.2473.Link, Google Scholar
- (2011) Next big trend: Virtual fitting rooms. Financial Times (January 14), https://www.ft.com/content/57b1fea6-1f55-11e0-8c1c-00144feab49a.Google Scholar
- (2013) It’s game on for a retooled Best Buy this holiday season. CNBC (November 29), http://www.cnbc.com/2013/11/29/its-game-on-for-a-retooled-best-buy-this-holiday-season.html.Google Scholar
- H&M (2010) H&M annual report 2010. H&M, Stockholm, https://about.hm.com/content/dam/hmgroup/groupsite/documents/en/Annual%20Report/Annual_Report_2010_p1_en.pdf.Google Scholar
- (2012) Returns policy and quality risk in e-business. Production Oper. Management 21(3):489–503.Crossref, Google Scholar
- (2010) Revenue management with strategic customers: Last-minute selling and opaque selling. Management Sci. 56(3):430–448.Link, Google Scholar
- (2014) For Bonobos, a good fit in stores as well as online. New York Times (July 2), http://www.nytimes.com/2014/07/03/fashion/for-bonobos-a-good-fit-in-stores-as-well-as-online.html?_r=0.Google Scholar
- (2011) Internet Retail Operations: Integrating Theory and Practice for Managers (CRC Press, Boca Raton, FL).Google Scholar
- (2009) Dynamic pricing in the presence of strategic consumers and oligopolistic competition. Management Sci. 55(1):32–46.Link, Google Scholar
- (2008) Self-selection and information role of online product reviews. Inform. Systems Res. 19(4):456–474.Link, Google Scholar
- (2014) Analysis of product rollover strategies in the presence of strategic customers. Management Sci. 60(4):1033–1056.Link, Google Scholar
- (2008) Strategic capacity rationing to induce early purchases. Management Sci. 54(6):1115–1131.Link, Google Scholar
- (2015) Optimizing product launches in the presence of strategic consumers. Management Sci. 62(6):1778–1799.Link, Google Scholar
- (2010) Shoefitr uses 3D to help buy the right kicks. CNET (May 13), https://www.cnet.com/news/shoefitr-uses-3d-to-help-buy-the-right-kicks/.Google Scholar
- (2014) Warby Parker adds storefronts to its sales strategy. Wall Street Journal (November 17), http://www.wsj.com/articles/warby-parker-adds-storefronts-to-its-sales-strategy-1416251866.Google Scholar
- (2013) “Showrooming” and the competition between store and online retailers. Working paper, University of Pennsylvania, Philadelphia.Crossref, Google Scholar
- (2012) Markdown pricing with unknown fraction of strategic customers. Manufacturing Service Oper. Management 14(3):355–370.Link, Google Scholar
- (1995) Signaling quality with a money-back guarantee: The role of transaction costs. Marketing Sci. 14(4):442–466.Link, Google Scholar
- (2006) Supply chain choice on the Internet. Management Sci. 52(6):844–864.Link, Google Scholar
- (2010) Selling with binding reservations in the presence of strategic consumers. Management Sci. 56(12):2173–2190.Link, Google Scholar
- (2016) Dynamic pricing in the presence of social learning and strategic consumers. Management Sci., ePub ahead of print March 24, http://dx.doi.org/10.1287/mnsc.2015.2378.Link, Google Scholar
- (2011) The future of shopping. Harvard Bus. Rev. 89(12):65–76.Google Scholar
- (2007) Intertemporal pricing with strategic customer behavior. Management Sci. 53(5):726–741.Link, Google Scholar
- (2009) Consumer returns policies and supply chain performance. Manufacturing Service Oper. Management 11(4):595–612.Link, Google Scholar
- (2008) Strategic customer behavior, commitment, and supply chain performance. Management Sci. 54(10):1759–1773.Link, Google Scholar
- (2009) On the value of commitment and availability guarantees when selling to strategic consumers. Management Sci. 55(5):713–726.Link, Google Scholar
- (2011) Selling to strategic consumers when product value is uncertain: The value of matching supply and demand. Management Sci. 57(10):1737–1751.Link, Google Scholar
- United Parcel Service (UPS) (2014) UPS pulse of the online shopper. Report, UPS, Atlanta, GA, https://www.ups.com/media/en/2014-UPS-Pulse-of-the-Online-Shopper.pdf.Google Scholar
- (2009) Optimal markdown pricing: Implications of inventory display formats in the presence of strategic customers. Management Sci. 55(8):1391–1408.Link, Google Scholar
- (2016) Strategic waiting for consumer-generated quality information: Dynamic pricing of new experience goods. Management Sci. 62(2):410–435.Link, Google Scholar
- (2012a) Can retailers halt “showrooming”? Wall Street Journal (April 11), http://www.wsj.com/articles/SB10001424052702304587704577334370670243032.Google Scholar
- (2012b) Showdown over “showrooming.” Wall Street Journal (January 23), http://www.wsj.com/articles/SB10001424052970204624204577177242516227440.Google Scholar

