The Effects of Multisiting on Productivity and Quality

References

• Appelbaum E (1987) Restructuring work: Temporary, part-time, and at-home employment. Hartmann HI, ed. Computer Chips and Paper Clips: Technology and Women’s Employment , vol. 2 (National Academies Press, Washington, DC), 268–310.Google Scholar
• Bailey CD (1989) Forgetting and the learning curve: A laboratory study. Management Sci. 35(3):340–352.Link, Google Scholar
• Batt RJ , KC DS , Staats BR , Patterson BW (2017) The effects of discrete work shifts on a nonterminating service system. Production Oper. Management 28(6):1528–1544.Crossref, Google Scholar
• Baumgardner JR (1988) Physicians’ services and the division of labor across local markets. J. Political Econom. 96(5):948–982.Crossref, Google Scholar
• Berry Jaeker JA , Tucker AL (2016) Past the point of speeding up: The negative effects of workload saturation on efficiency and patient severity. Management Sci. 63(4):1042–1062.Link, Google Scholar
• Blumenthal DM , Olenski AR , Tsugawa Y , Jena AB (2017) Association between treatment by locum tenens internal medicine physicians and 30-day mortality among hospitalized Medicare beneficiaries. J. Amer. Medical Assoc. 318(21):2119–2129.Crossref, Google Scholar
• Bohn RE (2005) From art to science in manufacturing: The evolution of technological knowledge. Foundations Trends Tech . Inform. Oper. Management 1(2):1–82.Google Scholar
• Brandon DP , Hollingshead AB (2004) Transactive memory systems in organizations: Matching tasks, expertise, and people. Organ. Sci. 15(6):633–644.Link, Google Scholar
• Cellier J-M , Eyrolle H (1992) Interference between switched tasks. Ergonomics 35(1):25–36.Crossref, Google Scholar
• Chesley N (2005) Blurring boundaries? Linking technology use, spillover, individual distress, and family satisfaction. J. Marriage Family 67(5):1237–1248.Crossref, Google Scholar
• Choi H-S , Thompson L (2005) Old wine in a new bottle: Impact of membership change on group creativity. Organ. Behav. Human Decision Processes 98(2):121–132.Crossref, Google Scholar
• Chun MM , Jiang Y (1998) Contextual cueing: Implicit learning and memory of visual context guides spatial attention. Cognitive Psych. 36(1):28–71.Crossref, Google Scholar
• Corrigan JM (2005) Crossing the quality chasm. Reid PP , Compton WD , Grossman JH , Fanjiang G , eds. Building a Better Delivery System A New Engineering/Health Care Partnership (National Academies Press, Washington, DC).Google Scholar
• Dietrich R , Chhildress TM (2017) Group Interaction in High Risk Environments (Routledge, New York).Crossref, Google Scholar
• Edmondson A (1999) Psychological safety and learning behavior in work teams. Admin. Sci. Quart. 44(2):350–383.Crossref, Google Scholar
• Environmental Protection Agency (2018) Light-duty automotive technology, carbon dioxide emissions, and fuel economy trends: 1975 through 2017. Report, Environmental Protection Agency Office of Transportation and Air Quality, Washington, DC.Google Scholar
• Fernández-Val I (2009) Fixed effects estimation of structural parameters and marginal effects in panel probit models. J. Econometrics 150(1):71–85.Crossref, Google Scholar
• Fisher ES , Staiger DO , Bynum JPW , Gottlieb DJ (2007) Creating accountable care organizations: The extended hospital medical staff. Health Affairs 26(1):w44–w57.Google Scholar
• Grol R , Grimshaw J (2003) From best evidence to best practice: Effective implementation of change in patients’ care. Lancet 362(9391):1225–1230.Crossref, Google Scholar
• Gurvich I , O’Leary K , Wang L , Van Mieghem JA (2019) Collaboration, interruptions and changeover times: Workflow model and empirical study of hospitalist charting. Manufacturing Service Oper. Management , ePub ahead of print October 7, https://doi.org/10.1287/msom.2019.0771.Link, Google Scholar
• Hackman JR , Oldham GR (1976) Motivation through the design of work: Test of a theory. Organ. Behav. Human Perform. 16(2):250–279.Crossref, Google Scholar
• Hillman KM , Bristow PJ , Chey T , Daffurn K , Jacques T , Norman SL , Bishop GF , Simmons G (2001) Antecedents to hospital deaths. Internal Medicine J. 31(6):343–348.Crossref, Google Scholar
• Howell JM , Neufeld DJ , Avolio BJ (2005) Examining the relationship of leadership and physical distance with business unit performance. Leadership Quart. 16(2):273–285.Crossref, Google Scholar
• Huckman RS , Pisano GP (2006) The firm specificity of individual performance: Evidence from cardiac surgery. Management Sci. 52(4):473–488.Link, Google Scholar
• Huckman RS , Staats BR (2011) Fluid tasks and fluid teams: The impact of diversity in experience and team familiarity on team performance. Manufacturing Service Oper. Management 13(3):310–328.Link, Google Scholar
• Huckman RS , Staats BR , Upton DM (2009) Team familiarity, role experience, and performance: Evidence from Indian software services. Management Sci. 55(1):85–100.Link, Google Scholar
• Humphrey SE , Nahrgang JD , Morgeson FP (2007) Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. J. Appl. Psych. 92(5):1332–1356.Crossref, Google Scholar
• Jha AK , DesRoches CM , Kralovec PD , Joshi MS (2010) A progress report on electronic health records in US hospitals. Health Affairs 29(10):1951–1957.Crossref, Google Scholar
• Kane AA , Argote L , Levine JM (2005) Knowledge transfer between groups via personnel rotation: Effects of social identity and knowledge quality. Organ. Behav. Human Decision Processes 96(1):56–71.Crossref, Google Scholar
• Katz LF , Krueger AB (2016) The rise and nature of alternative work arrangements in the United States, 1995–2015. NBER Working Paper No. 22667, National Bureau of Economic Research, Cambridge, MA.Crossref, Google Scholar
• KC DS (2014) Does multitasking improve performance? Evidence from the emergency department. Manufacturing Service Oper. Management 16(2):168–183.Link, Google Scholar
• KC DS , Staats BR (2012) Accumulating a portfolio of experience: The effect of focal and related experience on surgeon performance. Manufacturing Service Oper. Management 14(4):618–633.Link, Google Scholar
• KC DS , Terwiesch C (2009) Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Sci. 55(9):1486–1498.Link, Google Scholar
• KC D , Staats BR , Gino F (2013) Learning from my success and from others’ failure: Evidence from minimally invasive cardiac surgery. Management Sci. 59(11):2435–2449.Link, Google Scholar
• Kesavan S , Staats BR , Gilland W (2014) Volume flexibility in services: The costs and benefits of flexible labor resources. Management Sci. 60(8):1884–1906.Link, Google Scholar
• Levinthal D , Rerup C (2006) Crossing an apparent chasm: Bridging mindful and less-mindful perspectives on organizational learning. Organ. Sci. 17(4):502–513.Link, Google Scholar
• Marucci-Wellman HR , Willetts JL , Lin T-C , Brennan MJ , Verma SK (2014) Work in multiple jobs and the risk of injury in the US working population. Amer. J. Public Health 104(1):134–142.Crossref, Google Scholar
• Mas A , Moretti E (2009) Peers at work. Amer. Econom. Rev. 99(1):112–145.Crossref, Google Scholar
• Mensah GA , Brown DW (2007) An overview of cardiovascular disease burden in the United States. Health Affairs 26(1):38–48.Google Scholar
• Mohrman SA , Cohen SG , Morhman AM Jr (1995) Designing Team-Based Organizations: New Forms for Knowledge Work (Jossey-Bass, New York).Google Scholar
• Mowery DC , Oxley JE , Silverman BS (1996) Strategic alliances and interfirm knowledge transfer. Strategic Management J. 17(S2):77–91.Crossref, Google Scholar
• Oliva R , Sterman JD (2001) Cutting corners and working overtime: Quality erosion in the service industry. Management Sci. 47(7):894–914.Link, Google Scholar
• Partners HealthCare (2016) Partners HealthCare Supply Chain Management—Supplier Guide. Accessed October 15, 2019, https://www.partners.org/Assets/Documents/About-Us/Supplier-Guide.pdf.Google Scholar
• Partners HealthCare (2019) About Partners HealthCare. Accessed October 15, 2019, https://www.partners.org/About/Default.aspx.Google Scholar
• Pashler H (1994) Dual-task interference in simple tasks: Data and theory. Psych. Bull. 116(2):220–244.Crossref, Google Scholar
• Pauly M (1980) Appendix. Doctors and Their Workshops: Economic Models of Physician Behavior (University of Chicago Press, Chicago), 119–122.Crossref, Google Scholar
• Quinn RW (2005) Flow in knowledge work: High performance experience in the design of national security technology. Admin. Sci. Quart. 50(4):610–641.Crossref, Google Scholar
• Rogers RD , Monsell S (1995) Costs of a predictable switch between simple cognitive tasks. J. Experiment. Psych. General 124(2):207–231.Crossref, Google Scholar
• Rubinstein JS , Meyer DE , Evans JE (2001) Executive control of cognitive processes in task switching. J. Experiment. Psych. Human Perception Performance 27(4):763–797.Crossref, Google Scholar
• Seligson H (2011) Job jugglers, on the tightrope. New York Times (June 26).Google Scholar
• Sheetz KH , Ibrahim AM , Nathan H , Dimick JB (2019) Variation in surgical outcomes across networks of the highest-rated US hospitals. JAMA Surgery 154(6):510–515.Crossref, Google Scholar
• Shortell SM , Alexander JA , Budetti PP , Burns LR , Gillies RR , Waters TM , Zuckerman HS (2001) Physician-system alignment: Introductory overview. Medical Care 39(7):I1–I8.Google Scholar
• Small SA , Riley D (1990) Toward a multidimensional assessment of work spillover into family life. J. Marriage Family 52(1):51–61.Crossref, Google Scholar
• Staats BR (2012) Unpacking team familiarity: The effects of geographic location and hierarchical role. Production Oper. Management 21(3):619–635.Crossref, Google Scholar
• Staats BR , Gino F (2012) Specialization and variety in repetitive tasks: Evidence from a Japanese bank. Management Sci. 58(6):1141–1159.Link, Google Scholar
• Staats BR , KC DS , Gino F (2017) Maintaining beliefs in the face of negative news: The moderating role of experience. Management Sci. 64(2):804–824.Link, Google Scholar
• Tan T , Netessine S (2018) When you work with a Superman, will you also fly? An empirical study of the impact of coworkers on performance. Management Sci. 65(8).Link, Google Scholar
• Tan TF , Netessine S (2014) When does the devil make work? An empirical study of the impact of workload on worker productivity. Management Sci. 60(6):1574–1593.Link, Google Scholar
• Ton Z , Huckman RS (2008) Managing the impact of employee turnover on performance: The role of process conformance. Organ. Sci. 19(1):56–68.Link, Google Scholar
• Tucker AL , Edmondson AC (2003) Why hospitals don’t learn from failures: Organizational and psychological dynamics that inhibit system change. Calif. Management Rev. 45(2):55–72.Crossref, Google Scholar
• U.S. Bureau of Labor Statistics (2017) Number of jobs, labor market experience, and earnings growth: Results from a National Longitudinal Survey news release. Accessed October 15, 2019, https://www.bls.gov/news.release/nlsoy.htm.Google Scholar
• Van Ommeren JN , Gutiérrez-i-Puigarnau E (2011) Are workers with a long commute less productive? An empirical analysis of absenteeism. Regional Sci. Urban Econom. 41(1):1–8.Crossref, Google Scholar
• Westbrook JI , Coiera E , Dunsmuir WTM , Brown BM , Kelk N , Paoloni R , Tran C (2010) The impact of interruptions on clinical task completion. BMJ Quality Safety 19(4):284–289.Crossref, Google Scholar
• Williams JC , Kesavan S , McCorkell L (2018) Research: When retail workers have stable schedules, sales and productivity go up. Harvard Bus. Rev. (March 29), https://hbr.org/2018/03/research-when-retail-workers-have-stable-schedules-sales-and-productivity-go-up.Google Scholar
• Wisniewski R , Kleine P (1984) Teacher moonlighting: An unstudied phenomenon. Phi Delta Kappan 65(8):553–555.Google Scholar
• Wooldridge JM (2010) Econometric Analysis of Cross Section and Panel Data (MIT Press, Cambridge, MA).Google Scholar
• Wylie G , Allport A (2000) Task switching and the measurement of “switch costs.” Psych. Res. 63(3–4):212–233.Crossref, Google Scholar