Request Username
Can't sign in? Forgot your username?
Enter your email address below and we will send you your username
Research Articles
Open Access
OM Forum—People-Centric Operations: Achievements and Future Research Directions
Pages:745–757
Published Online:June 4, 2021
Introduction to the Manufacturing & Service Operations Management Special Issue on People-Centric Operations
Pages:758–760
Published Online:August 12, 2021
Strategic Sourcing Under Severe Disruption Risk: Learning Failures and Under-Diversification Bias
Pages:761–780
Published Online:October 19, 2020
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
Pages:781–802
Published Online:September 3, 2020
The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department
Pages:819–834
Published Online:March 12, 2021
Does Immediate Feedback Make You Not Try as Hard? A Study on Automotive Telematics
Pages:835–853
Published Online:December 28, 2020
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers
Pages:854–875
Published Online:December 15, 2020
The Influence of Female Directors on Product Recall Decisions
Pages:895–913
Published Online:March 26, 2020
Recovering from Critical Incidents: Evidence from Paramedic Performance
Pages:914–932
Published Online:April 7, 2020
Peer Bargaining and Productivity in Teams: Gender and the Inequitable Division of Pay
Pages:933–951
Published Online:March 30, 2020
The Influence of Peers in Worker Misconduct: Evidence from Restaurant Theft
Pages:952–973
Published Online:April 7, 2020
Contextual Trustworthiness of Organizational Partners: Evidence from Nine School Networks
Pages:974–988
Published Online:July 30, 2020
On Queue-Length Information when Customers Travel to a Queue
,Pages:989–1004
Published Online:October 19, 2020
