The Impact of Facility Layout on Service Worker Behavior: An Empirical Study of Nurses in the Emergency Department

• Lesley Meng

  Lesley Meng

  [email protected]

  https://orcid.org/0000-0001-9887-1020

  Yale School of Management, Yale University, New Haven, Connecticut 06511;

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• Robert J. Batt

  Robert J. Batt

  [email protected]

  https://orcid.org/0000-0001-6626-7347

  Wisconsin School of Business, University of Wisconsin-Madison, Madison, Wisconsin 53706;

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• Christian Terwiesch

  Corresponding Author

  Christian Terwiesch

  [email protected]

  The Wharton School and Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania 19104

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