Paid Priority in Service Systems: Theory and Experiments
References
- (1974) Optimal priority-purchasing and pricing decisions in nonmonopoly and monopoly queues. Oper. Res. 22(5):1051–1066.Link, Google Scholar
- (2021) Priority queues and skiing: A slippery slope. Accessed June 21, 2023, https://gadallon.substack.com/p/priority-queues-and-skiing-a-slippery.Google Scholar
- (2012) Cutting in line: Social norms in queues. Management Sci. 58(3):493–506.Link, Google Scholar
- (2018) Behavioral foundations of queueing systems. Donohue K, Katok E, Leider S, eds. The Handbook of Behavioral Operations (John Wiley & Sons, Hoboken, NJ), 325–366.Crossref, Google Scholar
- (2017) It’s the end of the line for queueing. What’s replaced it is far worse. The Guardian (August 28), https://www.theguardian.com/commentisfree/2017/aug/28/line-queueing-money-priority-access-dunkirk.Google Scholar
- (2019) The big problem with short queues. BBC (June 25), https://www.bbc.com/worklife/article/20190624-the-big-problem-with-short-queues.Google Scholar
- (2021) Last-place aversion in queues. Management Sci. 67(3):1430–1452.Link, Google Scholar
- CN Tower (2023) Tickets—CN Tower. Accessed June 21, 2023, https://www.cntower.ca/plan-your-visit/tickets-and-hours/tickets.Google Scholar
- (2022) Frustration-based promotions: Field experiments in ride-sharing. Management Sci. 68(4):2432–2464.Link, Google Scholar
- (2023) Innovative Priority Mechanisms in Service Operations: Theory and Applications (Springer Nature, Cham, Switzerland).Crossref, Google Scholar
- (1989) Sequencing games. Eur. J. Oper. Res. 40(3):344–351.Crossref, Google Scholar
- (2017) Jumping the queue: An experiment on procedural preferences. Games Econom. Behav. 102:127–137.Crossref, Google Scholar
- (2022) Has the cost of Disney World become unaffordable for the average American family? Fox Business (May 23), https://www.foxbusiness.com/lifestyle/cost-disney-world-unaffordable-average-american-family.Google Scholar
- (2019) Trading places: An experimental comparison of reallocation mechanisms for priority queuing. J. Econom. Management Strategy 28(4):670–686.Crossref, Google Scholar
- (2015) Strategic overtaking in a monopolistic M/M/1 queue. IEEE Trans. Automatic Control 60(8):2189–2194.Crossref, Google Scholar
- (2019) Coverage, coarseness, and classification: Determinants of social efficiency in priority queues. Management Sci. 65(3):1061–1075.Link, Google Scholar
- (2016) Rational Queueing (CRC Press, Boca Raton, FL).Crossref, Google Scholar
- (1997) Equilibrium threshold strategies: The case of queues with priorities. Oper. Res. 45(6):966–973.Link, Google Scholar
- (2003) To Queue or Not to Queue: Equilibrium Behavior in Queueing Systems (Springer, New York).Crossref, Google Scholar
- (2020) An optimal mechanism charging for priority in a queue. Oper. Res. Lett. 48(3):304–308.Crossref, Google Scholar
- Killington (2021) Fast Tracks is your all-day upgrade to Killington’s new express lift lines. Accessed July 28, 2022, https://www.killington.com/plan-your-trip/premium-experiences/fast-tracks.Google Scholar
- (1967) Optimum bribing for queue position. Oper. Res. 15(2):304–318.Link, Google Scholar
- (2016) Inferring quality from wait time. Management Sci. 62(10):3023–3038.Link, Google Scholar
- (1987) OR forum–Perspectives on queues: Social justice and the psychology of queueing. Oper. Res. 35(6):895–905.Link, Google Scholar
- (2012) On queuing and queue jumping. Accessed July 4, 2023, https://ukconstitutionallaw.org/2012/06/14/andrew-le-sueur-on-queuing-and-queue-jumping/.Google Scholar
- (2021) Disney Genie and Disney Genie+ service coming to Disneyland Resort beginning Dec. 8. Accessed July 28, 2022, https://disneyparks.disney.go.com/blog/2021/12/disney-genie-and-disney-genieplus-service-coming-to-disneyland-resort-beginning-dec/.Google Scholar
- (2021) Disney Genie launching Oct. 19 at Walt Disney World Resort: Create your best Disney day. Accessed July 28, 2022, https://disneyparks.disney.go.com/blog/2021/10/disney-genie-launching-at-walt-disney-world-resort/.Google Scholar
- (2021) A letter to the community regarding Fast Tracks. Accessed July 28, 2022, https://www.powdr.com/news/powdr-news/a-letter-to-the-community-regarding-fast-tracks.Google Scholar
- (2012) Scheduling: Theory, Algorithms, and Systems (Springer, New York).Crossref, Google Scholar
- Rockefeller Center (2023) Buy tickets—Rockefeller Center & NYC Tourist Passes. Accessed June 21, 2023, https://www.rockefellercenter.com/buy-tickets/.Google Scholar
- (2022) On designing a socially optimal expedited service and its impact on individual welfare. Manufacturing Service Oper. Management 24(3):1843–1858.Link, Google Scholar
- (1992) Allocation of waiting time by trading in position on a G/M/s queue. Oper. Res. 40(3-supplement-2):S338–S342.Link, Google Scholar
- Skydeck (2023) Skydeck Chicago tickets: Willis Tower Ledge price. Accessed June 21, 2023, https://theskydeck.com/tickets-shop/general-pricing.Google Scholar
- Universal Orlando Resort (2023) Universal Express Pass for theme parks. Accessed June 16, 2023, https://www.universalorlando.com/web/en/us/tickets-packages/express-passes.Google Scholar
- (2021) Fast track to criticism: Express-lane product at Killington garners complaints, curiosity in Capital Region. Daily Gazette (November 7), https://dailygazette.com/2021/11/07/fast-track-to-criticism-express-lane-product-at-killington-garners-complaints-curiosity-in-capital-region/.Google Scholar
- (2019) Equilibrium strategies in M/M/1 priority queues with balking. Production Oper. Management 28(1):43–62.Crossref, Google Scholar
- (2016) Trading time in a congested environment. Management Sci. 63(7):2377–2395.Link, Google Scholar

