Paid Priority in Service Systems: Theory and Experiments

Andrew E. Frazelle
Corresponding Author
Andrew E. Frazelle
[email protected]
https://orcid.org/0000-0002-7512-1355
Jindal School of Management, The University of Texas at Dallas, Richardson, Texas 75080
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Elena Katok
Elena Katok
[email protected]
https://orcid.org/0000-0002-7037-7896
Jindal School of Management, The University of Texas at Dallas, Richardson, Texas 75080
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Andrew E. Frazelle

Corresponding Author

Andrew E. Frazelle

[email protected]

https://orcid.org/0000-0002-7512-1355

Jindal School of Management, The University of Texas at Dallas, Richardson, Texas 75080

Search for more papers by this author

,

Elena Katok

[email protected]

https://orcid.org/0000-0002-7037-7896

Jindal School of Management, The University of Texas at Dallas, Richardson, Texas 75080

Search for more papers by this author

Published Online:19 Jan 2024https://doi.org/10.1287/msom.2021.0387

Supplemental Material

msom.2021.0387.sm1.pdf

cover image Manufacturing & Service Operations Management

Volume 26, Issue 2

March-April 2024

Pages 407-795, C2

Article Information

Supplemental Material

Metrics

Information

Received:August 18, 2021
Accepted:December 12, 2023
Published Online:January 19, 2024

Copyright © 2024, INFORMS

Cite as

Andrew E. Frazelle, Elena Katok (2024) Paid Priority in Service Systems: Theory and Experiments. Manufacturing & Service Operations Management 26(2):775-795.

https://doi.org/10.1287/msom.2021.0387

Keywords

Acknowledgments

The authors thank department editor Guillaume Roels and the anonymous associate editor and referees for their many valuable comments that led to a significantly improved paper. Additionally, the authors are grateful to Mannat Batish and Xiwen Zhang for assistance with laboratory experiments.