Overbooked and Overlooked: Machine Learning and Racial Bias in Medical Appointment Scheduling

Published Online:https://doi.org/10.1287/msom.2021.0999

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This article is recipient of the 2023 M&SOM Best Paper Award. This annual award is given to a paper, published in one of the prior three volumes of M&SOM, deemed by the M&SOM editorial board to be most deserving for its contribution to the theory and practice of operations management.

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