Order Fulfillment Under Pick Failure in Omnichannel Ship-From-Store Programs
Published Online:9 Dec 2022https://doi.org/10.1287/msom.2022.1164
References
- (2019) The fulfillment-optimization problem. Netessine S, ed. Operations Research & Management Science in the Age of Analytics, INFORMS Tutorials in Operations Research (INFORMS, Catonsville, MD), 218–237.Link, Google Scholar
- (2014) Making better fulfillment decisions on the fly in an online retail environment. Manufacturing Service Oper. Management 17(1):34–51.Link, Google Scholar
- (2019) Primal–dual algorithms for order fulfillment at Urban Outfitters, Inc. Interfaces 49(5):355–370.Google Scholar
- (2019) The internet of things (IoT) in retail: Bridging supply and demand. Bus. Horizons 62(1):47–54.Crossref, Google Scholar
- CNBC (2021) Walmart bets bigger on online grocery as it ramps up automated fulfillment at stores. Accessed November 1, 2022, https://www.cnbc.com/2021/01/27/walmart-to-ramp-up-automated-fulfillment-at-its-stores-as-online-grocery-grows.html.Google Scholar
- (2008) Inventory record inaccuracy: An empirical analysis. Management Sci. 54(4):627–641.Link, Google Scholar
- Glasserman P, Ho Y (1991) Gradient Estimation Via Perturbation Analysis (Springer, Dordrecht, Netherlands).Google Scholar
- (2019) Dynamic pricing of omnichannel inventories: Honorable mention—2017 M&SOM practice-based research competition. Manufacturing Service Oper. Management 21(1):47–65.Link, Google Scholar
- (2015) Beyond convexity: Stochastic quasi-convex optimization. Cortes C, Lee DD, Sugiyama M, Garnett R, eds. Proc. 28th Internat. Conf. Neural Inform. Processing Systems, vol. 1 (MIT Press, Cambridge, MA), 1594–1602Google Scholar
- (2003) Service failure in online retailing: A recovery opportunity. J. Service Res. 6(1):92–105.Crossref, Google Scholar
- (2015) An LP-based correlated rounding scheme for multi-item ecommerce order fulfillment. Oper. Res. 63(6):1336–1351.Link, Google Scholar
- (2022) Effective online order acceptance policies for omnichannel fulfillment. Manufacturing Service Oper. Management 24(3):1650–1663Link, Google Scholar
- (2017) Models and methods for omni-channel fulfillment. Unpublished PhD thesis, Carnegie Mellon University, Pittsburgh.Google Scholar
- (2018a) Joint dynamic pricing and order fulfillment for e-commerce retailers. Manufacturing Service Oper. Management 20(2):269–284.Link, Google Scholar
- (2018b) Joint product framing (display, ranking, pricing) and order fulfillment under the MNL model for e-commerce retailers. Preprint, submitted November 9, https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3282019.Google Scholar
- (2017) Optimizing order-routing decisions: Leveraging omni-channel supply chain fulfillment. Unpublished PhD thesis, Massachusetts Institute of Technology, Cambridge, MA.Google Scholar
- (2019) Order picker routing in warehouses: A systematic literature review. Internat. J. Production Econom. 224:107564.Crossref, Google Scholar
- (2021) Inventory record inaccuracy and store-level performance. Internat. J. Production Econom. 235:108111.Crossref, Google Scholar
- (2016) Guest voices: In-store fulfillment is no defense against Amazon. Wall Street Journal (July 27), https://www.wsj.com/articles/guest-voices-in-store-fulfillment-is-no-defense-against-amazon-1469635863.Google Scholar
- (2015) Revealing causes of omnichannel failure. Accessed November 1, 2022, https://risnews.com/revealing-causes-omnichannel-failure.Google Scholar
- (2020) Smaller is big in new e-commerce warehouses. Wall Street Journal (November 8), https://www.wsj.com/articles/smaller-is-big-in-new-e-commerce-warehouses-11604840400.Google Scholar
- (1985) A strongly polynomial minimum cost circulation algorithm. Combinatorica 5(3):247–255.Crossref, Google Scholar
- U.S. Department of Commerce (2021) Quarterly retail ecommerce sale. Accessed November 1, 2022, https://www.census.gov/retail/mrts/www/data/pdf/ec_current.pdf.Google Scholar
- (2009) Benefits of reevaluating real-time order fulfillment decisions. Manufacturing Service Oper. Management 11(2):340–355.Link, Google Scholar

