Frontiers in Operations: Valuing Nursing Productivity in Emergency Departments
References
- (2002) Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction. JAMA 288(16):1987–1993.Crossref, Google Scholar
- (2014) Nurse staffing and education and hospital mortality in nine European countries: A retrospective observational study. Lancet 383(9931):1824–1830.Crossref, Google Scholar
- American Hospital Association (2022) AHA Letter Re: Challenges facing America’s healthcare workforce as the U.S. enters third year of COVID-19 pandemic. Accessed July 29, 2022, https://www.aha.org/lettercomment/2022-03-01-aha-provides-information-congress-re-challenges-facing-americas-health.Google Scholar
- American Nurses Association (2022) Medicare payment for registered nurse services and care coordination. Accessed July 29, 2022, https://www.nursingworld.org/4983ef/globalassets/practiceandpolicy/health-policy/final_executivesummary_carecoordination.pdf.Google Scholar
- (2011) Examining the discharge practices of surgeons at a large medical center. Health Care Management Sci. 14(4):338–347.Crossref, Google Scholar
- (2015) On patient flow in hospitals: A data-based queueing-science perspective. Stochastic Systems 5(1):146–194.Link, Google Scholar
- (2012) Doctors Under Load: An Empirical Study of State-Dependent Service Times in Emergency Care (The Wharton School, University of Pennsylvania, Philadelphia).Google Scholar
- (2017) Early task initiation and other load-adaptive mechanisms in the emergency department. Management Sci. 63(11):3531–3551.Link, Google Scholar
- (2019) The effects of discrete work shifts on a nonterminating service system. Production Oper. Management 28(6):1528–1544.Crossref, Google Scholar
- Becker’s Hospital Review (2016) Hospitals: Is your ED’s length of stay costing you millions? Accessed July 29, 2022, https://www.beckershospitalreview.com/finance/hospitals-is-your-ed-s-length-of-stay-costing-you-millions.html.Google Scholar
- (2022a) Surveyed nurses consider leaving direct patient care at elevated rates. Accessed July 25, 2022, https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/surveyed-nurses-consider-leaving-direct-patient-care-at-elevated-rates.Google Scholar
- (2022b) Assessing the lingering impact of covid-19 on the nursing workforce. Accessed March 20, 2022, https://www.mckinsey.com/industries/healthcare-systems-and-services/our-insights/assessing-the-lingering-impact-of-covid-19-on-the-nursing-workforce.Google Scholar
- (2017) Past the point of speeding up: The negative effects of workload saturation on efficiency and patient severity. Management Sci. 63(4):1042–1062.Link, Google Scholar
- (2005) Statistical analysis of a telephone call center: A queueing-science perspective. J. Amer. Statist. Assoc. 100(469):36–50.Crossref, Google Scholar
- (2018) Estimating time physicians and other healthcare workers spend with patients in an intensive care unit using a sensor network. Amer. J. Medicine 131(8):972.e9–972.e15.Crossref, Google Scholar
- (2018) The efficiency of slacking off: Evidence from the emergency department. Econometrica 86(3):997–1030.Crossref, Google Scholar
- (2023) Can customer arrival rates be modelled by sine waves? Service Sci., ePub ahead of print July 13, https://doi.org/10.1287/serv.2022.0045.Link, Google Scholar
- (2000) Emergency department workplace interruptions are emergency physicians “interrupt-driven” and “multitasking?” Acad. Emergency Medicine 7(11):1239–1243.Crossref, Google Scholar
- (2019) Patient prioritization in emergency department triage systems: An empirical study of the Canadian triage and acuity scale (CTAS). Manufacturing Service Oper. Management 21(4):723–741.Link, Google Scholar
- (2023) To batch or not to batch? Impact of admission batching on emergency department boarding time and physician productivity. Oper. Res. 71(3):939–957.Link, Google Scholar
- (2012) Nursing Against the Odds (Cornell University Press, Ithaca, NY).Google Scholar
- (2017) The impact of emergency department census on the decision to admit. Acad. Emergency Medicine 24(1):13–21.Crossref, Google Scholar
- (2020) Patient assignment models in the emergency department. Emergency Medicine Clinics 38(3):607–615.Crossref, Google Scholar
- (2012) United States registered nurse workforce report card and shortage forecast. Amer. J. Medical Quality 27(3):241–249.Crossref, Google Scholar
- (2014) Does multitasking improve performance? Evidence from the emergency department. Manufacturing Service Oper. Management 16(2):168–183.Link, Google Scholar
- (2009) Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Sci. 55(9):1486–1498.Link, Google Scholar
- (2012) An econometric analysis of patient flows in the cardiac intensive care unit. Manufacturing Service Oper. Management 14(1):50–65.Link, Google Scholar
- (2017) Benefits of surgical smoothing and spare capacity: An econometric analysis of patient flow. Production Oper. Management 26(9):1663–1684.Crossref, Google Scholar
- (2014) Are call center and hospital arrivals well modeled by nonhomogeneous Poisson processes? Manufacturing Service Oper. Management 16(3):464–480.Link, Google Scholar
- (2023) Learning in temporary teams: The varying effects of partner exposure by team member role. Organ. Sci. 34(1):433–455.Link, Google Scholar
- (2015) Stress on the ward: Evidence of safety tipping points in hospitals. Management Sci. 61(4):754–771.Link, Google Scholar
- (2004) Impact of nurse practitioners on workload of general practitioners: Randomised controlled trial. BMJ 328(7445):927.Crossref, Google Scholar
- (2012) An evidence-based incentive system for Medicare’s End-Stage Renal Disease Program. Management Sci. 58(6):1092–1105.Link, Google Scholar
- (2021) Boosted nonparametric hazards with time-dependent covariates. Ann. Statist. 49(4):2101–2128.Crossref, Google Scholar
- (1999) ED short staffing: It is time to take a hard look at a growing problem and strategies such as standard nurse-patient ratios. J. Emergency Nursing 25(2):77–78.Crossref, Google Scholar
- (2009) Emergency department patient flow: The influence of hospital census variables on emergency department length of stay. Acad. Emergency Medicine 16(7):597–602.Crossref, Google Scholar
- (2004) A longitudinal examination of hospital registered nurse staffing and quality of care. Health Services Res. 39(2):279–300.Crossref, Google Scholar
- (2013) California’s minimum nurse staffing legislation: Results from a natural experiment. Health Services Res. 48(2 Part 1):435–454.Crossref, Google Scholar
- (2009) Crowding delays treatment and lengthens emergency department length of stay, even among high-acuity patients. Ann. Emergency Medicine 54(4):492–503.Crossref, Google Scholar
- (2022) Nurses are leaving the nursing profession: A finding from the willingness of the nurses to stay in the nursing profession among nurses working in selected public hospitals of Wollega zones, Oromia, Ethiopia. SAGE Open Medicine 10:20503121221081755.Crossref, Google Scholar
- (2020) Association of registered nurse and nursing support staffing with inpatient hospital mortality. BMJ Quality Safety 29(1):10–18.Crossref, Google Scholar
- (2023) Physician discretion and patient pick-up: How familiarity encourages multitasking in the emergency department. Oper. Res. 71(3):958–978.Link, Google Scholar
- (2023) Nurses’ strike ends in New York City after hospitals agree to add nurses. New York Times (January 12), https://www.nytimes.com/2023/01/12/nyregion/nurses-strike-ends-nyc.html.Google Scholar
- (2024) BoXHED2.0: Scalable boosting of dynamic survival analysis. J. Statist. Software Forthcoming.Google Scholar
- (2011) The financial consequences of lost demand and reducing boarding in hospital emergency departments. Ann. Emergency Medicine 58(4):331–340.Crossref, Google Scholar
- (2012) Physician workload and hospital reimbursement: Overworked physicians generate less revenue per patient. Manufacturing Service Oper. Management 14(4):512–528.Link, Google Scholar
- (2019) Can yardstick competition reduce waiting times? Management Sci. 65(7):3196–3215.Link, Google Scholar
- (2022) How the U.S. could fix its nursing crisis. Accessed May 22, 2022, https://www.commonwealthfund.org/publications/podcast/2022/may/how-the-us-could-fix-its-nursing-crisis.Google Scholar
- (2011) The Future of Nursing: Leading Change, Advancing Health (National Academies Press, Washington, DC).Google Scholar
- (2022) Does what happens in the ED stay in the ED? The effects of emergency department physician workload on post-ED care use. Manufacturing Service Oper. Management 24(6):3079–3098.Link, Google Scholar
- (2015) The diseconomies of queue pooling: An empirical investigation of emergency department length of stay. Management Sci. 61(12):3032–3053.Link, Google Scholar
- (2014) When does the devil make work? An empirical study of the impact of workload on worker productivity. Management Sci. 60(6):1574–1593.Link, Google Scholar
- (2016) Emergency department rotational patient assignment. Ann. Emergency Medicine 67(2):206–215.Crossref, Google Scholar
- (2019) Association of nurse workload with missed nursing care in the neonatal intensive care unit. JAMA Pediatrics 173(1):44–51.Crossref, Google Scholar
- U.S. Bureau of Labor Statistics (2022) Occupational employment and wages, May 2021. Accessed July 29, 2022, https://www.bls.gov/oes/current/oes291141.htm.Google Scholar
- (2020) BoXHED: Boosted exact hazard estimator with dynamic covariates. Daumé H III, Singh A, eds. Proc. 37th Internat. Conf. Machine Learn., vol. 119 (PMLR, New York), 9973–9982.Google Scholar
- (2022) The impact of workload on operational risk: Evidence from a commercial bank. Management Sci. 68(4):2668–2693.Link, Google Scholar

