Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors’ Blood Donation Decisions

References

• Andreoni J (1989) Giving with impure altruism: Applications to charity and Ricardian equivalence. J. Political Econom. 97(6):1447–1458.Crossref, Google Scholar
• Andreoni J (1990) Impure altruism and donations to public goods: A theory of warm-glow giving. Econom. J. 100(401):464–477.Crossref, Google Scholar
• Andreoni J, Payne AA (2011) Is crowding out due entirely to fundraising? Evidence from a panel of charities. J. Public Econom. 95(5–6):334–343.Crossref, Google Scholar
• Aprahamian H, Bish DR, Bish EK (2019) Optimal risk-based group testing. Management Sci. 65(9):4365–4384.Link, Google Scholar
• Argote L, Epple D (1990) Learning curves in manufacturing. Sci. 247(4945):920–924.Crossref, Google Scholar
• Ayer T, Zhang C, Zeng C, White CC, Roshan Joseph V (2019) Analysis and improvement of blood collection operations. Manufacturing Service Oper. Management 21(1):29–46.Link, Google Scholar
• Bandura A (1977) Self-efficacy: Toward a unifying theory of behavioral change. Psych. Rev. 84(2):191–215.Crossref, Google Scholar
• Bani M, Giussani B (2010) Gender differences in giving blood: A review of the literature. Blood Transfusion 8(4):278–287.Google Scholar
• Bénabou R, Tirole J (2006) Incentives and prosocial behavior. Amer. Econom. Rev. 96(5):1652–1678.Crossref, Google Scholar
• Berenguer G, Shen ZJ (Max) (2019) Challenges and strategies in managing nonprofit operations: An operations management perspective. Manufacturing Service Oper. Management 22(5):888–905.Link, Google Scholar
• Berry Jaeker JA, Tucker AL (2017) Past the point of speeding up: The negative effects of workload saturation on efficiency and patient severity. Management Sci. 63(4):1042–1062.Link, Google Scholar
• Boh WF, Slaughter SA, Espinosa JA (2007) Learning from experience in software development: A multilevel analysis. Management Sci. 53(8):1315–1331.Link, Google Scholar
• Cohen MA (1976) Analysis of single critical number ordering policies for perishable inventories. Oper. Res. 24(4):726–741.Link, Google Scholar
• Cohen MA, Pierskalla WP (1979) Target inventory levels for a hospital blood bank or a decentralized regional blood banking system. Transfusion 19(4):444–454.Crossref, Google Scholar
• Croson R, Gneezy U (2009) Gender differences in preferences. J. Econom. Literature 47(2):448–474.Crossref, Google Scholar
• Dellavigna S, List JA, Malmendier U (2012) Testing for altruism and social pressure in charitable giving. Quart. J. Econom. 127(1):1–56.Crossref, Google Scholar
• Dokko G, Wilk SL, Rothbard NP (2009) Unpacking prior experience: How career history affects job performance. Organ. Sci. 20(1):51–68.Link, Google Scholar
• Drucker P (2012) Managing the Non-Profit Organization (Routledge, London).Crossref, Google Scholar
• Ferguson E, Taylor M, Keatley D, Flynn N, Lawrence C (2012) Blood donors’ helping behavior is driven by warm glow: More evidence for the blood donor benevolence hypothesis. Transfusion 52(10):2189–2200.Crossref, Google Scholar
• Filiz-Ozbay E, Ozbay EY (2014) Effect of an audience in public goods provision. Experiment. Econom. 17(2):200–214.Crossref, Google Scholar
• Fishbein M, Ajzen I (2011) Predicting and Changing Behavior: The Reasoned Action Approach (Psychology Press, New York).Crossref, Google Scholar
• France JL, France CR, Himawan LK (2008) Re-donation intentions among experienced blood donors: Does gender make a difference? Transfusion Apheresis Sci. 38(2):159–166.Crossref, Google Scholar
• Frey BS, Meier S (2004) Social comparisons and pro-social behavior: Testing conditional cooperation in a field experiment. Amer. Econom. Rev. 94(5):1717–1722.Crossref, Google Scholar
• Gneezy U, List JA (2006) Putting behavioral economics to work: Testing for gift exchange in labor markets using field experiments. Econometrica 74(5):1365–1384.Crossref, Google Scholar
• Gneezy U, Rustichini A (2000) Pay enough or don’t pay at all. Quart. J. Econom. 115(3):791–810.Crossref, Google Scholar
• Greenwood BN, Carnahan S, Huang L (2018) Patient-physician gender concordance and increased mortality among female heart attack patients. Proc. Natl. Acad. Sci. USA 115(34):8569–8574.Crossref, Google Scholar
• Greenwood BN, Hardeman RR, Huang L, Sojourner A (2020) Physician-patient racial concordance and disparities in birthing mortality for newborns. Proc. Natl. Acad. Sci. USA. 117(35):21194–21200.Crossref, Google Scholar
• Guo N, Wang J, Ness P, Yao F, Dong X, Bi X, Mei H, et al. (2011) Analysis of Chinese donors’ return behavior. Transfusion 51(3):523–530.Crossref, Google Scholar
• Hu W, Meng H, Hu Q, Feng L, Qu X (2019) Blood donation from 2006 to 2015 in Zhejiang Province, China: Annual consecutive cross-sectional studies. BMJ Open 9(5):e023514.Crossref, Google Scholar
• Huckman RS, Staats BR (2011) Fluid tasks and fluid teams: The impact of diversity in experience and team familiarity on team performance. Manufacturing Service Oper. Management 13(3):310–328.Link, Google Scholar
• KC DS, Staats BR (2012) Accumulating a portfolio of experience: The effect of focal and related experience on surgeon performance. Manufacturing Service Oper. Management 14(4):618–633.Link, Google Scholar
• KC DS, Terwiesch C (2009) Impact of workload on service time and patient safety: An econometric analysis of hospital operations. Management Sci. 55(9):1486–1498.Link, Google Scholar
• KC DS, Terwiesch C (2012) An econometric analysis of patient flows in the cardiac intensive care unit. Manufacturing Service Oper. Management 14(1):50–65.Link, Google Scholar
• Kraft T, Valdés L, Zheng Y (2018) Supply chain visibility and social responsibility: Investigating consumers’ behaviors and motives. Manufacturing Service Oper. Management 20(4):617–636.Link, Google Scholar
• Lacetera N, Macis M (2010) Social image concerns and prosocial behavior: Field evidence from a nonlinear incentive scheme. J. Econom. Behav. Organ. 76(2):225–237.Crossref, Google Scholar
• Lacetera N, Macis M, Slonim R (2012) Will there be blood? Incentives and displacement effects in pro-social behavior. Amer. Econom. J. Econom. Policy 4(1):186–223.Crossref, Google Scholar
• Lacetera N, Macis M, Slonim R (2014) Rewarding volunteers: A field experiment. Management Sci. 60(5):1107–1129.Link, Google Scholar
• Landry CE, Lange A, List JA, Price MK, Rupp NG (2010) Is a donor in hand better than two in the bush? Evidence from a natural field experiment. Amer. Econom. Rev. 100(3):958–983.Google Scholar
• List JA (2011) The market for charitable giving. J. Econom. Perspect. 25(2):157–180.Crossref, Google Scholar
• List JA, Price MK (2009) The role of social connections in charitable fundraising: Evidence from a natural field experiment. J. Econom. Behav. Organ. 69(2):160–169.Crossref, Google Scholar
• Madiedo JP, Chandrasekaran A, Salvador F (2020) Capturing the benefits of worker specialization: Effects of managerial and organizational task experience. Production Oper. Management 29(4):973–994.Crossref, Google Scholar
• Marcus AD (2020) U.S. blood reserves are critically low. Wall Street Journal (September 28), https://www-wsj-com.proxy.library.upenn.edu/articles/u-s-blood-reserves-are-critically-low-11591954200.Google Scholar
• Masser BM, White KM, Hyde MK, Terry DJ (2008) The psychology of blood donation: Current research and future directions. Transfusion Medicine Rev. 22(3):215–233.Crossref, Google Scholar
• Masser BM, White KM, Hyde MK, Terry DJ, Robinson NG (2009) Predicting blood donation intentions and behavior among Australian blood donors: Testing an extended theory of planned behavior model. Transfusion 49(2):320–329.Crossref, Google Scholar
• Meer J (2011) Brother, can you spare a dime? Peer pressure in charitable solicitation. J. Public Econom. 95(7–8):926–941.Crossref, Google Scholar
• Narayanan S, Balasubramanian S, Swaminathan JM (2009) A matter of balance: Specialization, task variety, and individual learning in a software maintenance environment. Management Sci. 55(11):1861–1876.Link, Google Scholar
• Ou-Yang J, Bei CH, He B, Rong X (2017) Factors influencing blood donation: A cross-sectional survey in Guangzhou, China. Transfusion Med. 27(4):256–267.Crossref, Google Scholar
• Pisano GP, Bohmer RMJ, Edmondson AC (2001) Organizational differences in rates of learning: Evidence from the adoption of minimally invasive cardiac surgery. Management Sci. 47(6):752–768.Link, Google Scholar
• Podolsky A, Kini T, Darling-Hammond L (2019) Does teaching experience increase teacher effectiveness? A review of US research. J. Professional Capital Community 4(4):286–308.Crossref, Google Scholar
• Reich P, Roberts P, Laabs N, Chinn A, McEvoy P, Hirschler N, Murphy EL (2006) A randomized trial of blood donor recruitment strategies. Transfusion 46(7):1090–1096.Crossref, Google Scholar
• Rodriguez Perez J, Ordóñez de Pablos P (2003) Knowledge management and organizational competitiveness: A framework for human capital analysis. J. Knowledge Management 7(3):82–91.Crossref, Google Scholar
• Ryzhov IO, Han B, Bradić J, Smith RH, Bradi J (2016) Cultivating disaster donors using data analytics. Management Sci. 62(3):849–866.Link, Google Scholar
• Schlumpf KS, Glynn SA, Schreiber GB, Wright DJ, Randolph Steele W, Tu Y, Hermansen S, Higgins MJ, Garratty G, Murphy EL (2008) Factors influencing donor return. Transfusion 48(2):264–272.Google Scholar
• Shan H, Wang JX, Ren FR, Zhang YZ, Zhao HY, Gao GJ, Ji Y, Ness PM (2002) Blood banking in China. Lancet 360(9347):1770–1775.Crossref, Google Scholar
• Shi L, Wang JX, Stevens L, Ness P, Shan H (2014b) Blood safety and availability: Continuing challenges in China’s blood banking system. Transfusion 54(2):471–482.Google Scholar
• Shi L, Wang J, Liu Z, Stevens L, Sadler A, Ness P, Shan H (2014a) Blood donor management in China. Transfusion Medicine Hemotherapy 41(4):273–282.Crossref, Google Scholar
• Singh J, Teng N, Netessine S (2019) Philanthropic campaigns and customer behavior: Field experiments on an online taxi booking platform. Management Sci. 65(2):913–932.Link, Google Scholar
• Slonim R, Wang C, Garbarino E (2014) The market for blood. J. Econom. Perspect. 28(2):177–196.Crossref, Google Scholar
• Staats BR, Gino F (2012) Specialization and variety in repetitive tasks: Evidence from a Japanese bank. Management Sci. 58(6):1141–1159.Link, Google Scholar
• Sun T, Gao G, Jin GZ (2019) Mobile messaging for offline group formation in prosocial activities: A large field experiment. Management Sci. 65(6):2717–2736.Link, Google Scholar
• Sun T, Lu SF, Jin GZ (2016) Solving shortage in a priceless market: Insights from blood donation. J. Health Econom. 48:149–165.Crossref, Google Scholar
• Takeshita J, Wang S, Loren AW, Mitra N, Shults J, Shin DB, Sawinski DL (2020) Association of racial/ethnic and gender concordance between patients and physicians with patient experience ratings. JAMA Network Open 3(11):e2024583.Crossref, Google Scholar
• Tan TF, Netessine S (2014) When does the devil make work? An empirical study of the impact of workload on worker productivity. Management Sci. 60(6):1574–1593.Link, Google Scholar
• Tan TF, Netessine S (2019) When you work with a superman, will you also fly? An empirical study of the impact of coworkers on performance. Management Sci. 65(8):3495–3517.Link, Google Scholar
• Valentine MA, Tan TF, Staats BR, Edmondson AC (2019) Fluid teams and knowledge retrieval: Scaling service operations. Manufacturing Service Oper. Management 21(2):346–360.Link, Google Scholar
• Veldhuizen I, Ferguson E, De Kort W, Donders R, Atsma F (2011) Exploring the dynamics of the theory of planned behavior in the context of blood donation: Does donation experience make a difference? Transfusion 51(11):2425–2437.Crossref, Google Scholar
• Wallis CJD, Jerath A, Coburn N, Klaassen Z, Luckenbaugh AN, Magee DE, Hird AE, et al. (2022) Association of surgeon-patient sex concordance with postoperative outcomes. JAMA Surgery 157(2):146–156.Crossref, Google Scholar
• Wang J, Guo N, Guo X, Li J, Wen GX, Yang T, Yun Z, et al. (2010) Who donates blood at five ethnically and geographically diverse blood centers in China in 2008. Transfusion 50(12):2686–2694.Crossref, Google Scholar
• WHO (2012) Blood Donor Selection: Guidelines on Assessing Donor Suitability for Blood Donation (World Health Organization, Geneva).Google Scholar
• Yin YH, Li CQ, Liu Z (2015) Blood donation in China: Sustaining efforts and challenges in achieving safety and availability. Transfusion 55(10):2523–2530.Crossref, Google Scholar
• Yu C, Holroyd E, Cheng Y, Fai Lau JT (2013) Institutional incentives for altruism: Gifting blood in China. BMC Public Health 13(1):524.Crossref, Google Scholar
• Zaller N, Nelson KE, Ness P, Wen G, Bai X, Shan H (2005) Knowledge, attitude and practice survey regarding blood donation in a Northwestern Chinese city. Transfusion Medicine 15(4):277–286.Crossref, Google Scholar