Worker Experience and Donor Heterogeneity: The Impact of Charitable Workers on Donors’ Blood Donation Decisions

The authors significantly benefited from detailed discussions with Ginger Jin in the development of this paper. The authors thank Ritu Agarwal, Maria Ibanez, Diwas KC, Stefan Wager, Guihua Wang, seminar participants at the USC Marshall School of Business, and participants at POMS 2019, INFORMS Healthcare 2019, INFORMS 2019, CHITA 2020, ICSS 2020, and the Workshop on AI and Analytics for Social Good for their constructive comments. The authors also thank the staff at the blood bank that provided the data for tirelessly explaining its operations and answering our questions. This paper would not exist without their help.