Early Reservation for Follow-up Appointments in a Slotted-Service Queue

References

• Aleksandrov A (1974) Queuing system with repeated orders. Engrg. Cybernetics 12(3):1–4.Google Scholar
• Ancker C Jr, Gafarian A (1963a) Some queuing problems with balking and reneging. i. Oper. Res. 11(1):88–100.Link, Google Scholar
• Ancker C Jr, Gafarian A (1963b) Some queuing problems with balking and reneging-ii. Oper. Res. 11(6):928–937.Link, Google Scholar
• Armony M, Maglaras C (2004) On customer contact centers with a call-back option: Customer decisions, routing rules, and system design. Oper. Res. 52(2):271–292.Link, Google Scholar
• Armony M, Plambeck E, Seshadri S (2009) Sensitivity of optimal capacity to customer impatience in an unobservable M/M/s queue (why you shouldn’t shout at the DMV). Manufacturing Service Oper. Management 11(1):19–32.Link, Google Scholar
• Artalejo JR (1995) A queueing system with returning customers and waiting line. Oper. Res. Lett. 17(4):191–199.Crossref, Google Scholar
• Campello F, Ingolfsson A, Shumsky RA (2017) Queueing models of case managers. Management Sci. 63(3):882–900.Link, Google Scholar
• Cayirli T, Veral E (2003) Outpatient scheduling in healthcare: A review of literature. Production Oper. Management 12(4):519–549.Crossref, Google Scholar
• Chan CW, Yom-Tov G, Escobar G (2014) When to use speedup: An examination of service systems with returns. Oper. Res. 62(2):462–482.Link, Google Scholar
• Cohen J (1957) Basic problems of telephone traffic theory and the influence of repeated calls. Philips Telecommunication Rev. 18(2):49–100.Google Scholar
• Dixon A, Robertson R, Appleby J, Burge P, Devlin NJ (2010) Patient Choice: How Patients Choose and How Providers Respond (King’s Fund, London).Google Scholar
• Dobson G, Hasija S, Pinker EJ (2011) Reserving capacity for urgent patients in primary care. Production Oper. Management 20(3):456–473.Crossref, Google Scholar
• Dobson G, Tezcan T, Tilson V (2013) Optimal workflow decisions for investigators in systems with interruptions. Management Sci. 59(5):1125–1141.Link, Google Scholar
• Erdogan SA, Denton BT (2010) Surgery planning and scheduling. Cochran JJ, ed. Wiley Encyclopedia of Operations Research and Management Science (John Wiley & Sons, Hoboken, NJ).Google Scholar
• Gallucci G, Swartz W, Hackerman F (2005) Impact of the wait for an initial appointment on the rate of kept appointments at a mental health center. Psych. Services 56(3):344–346.Crossref, Google Scholar
• Green LV, Savin S (2008) Reducing delays for medical appointments: A queueing approach. Oper. Res. 56(6):1526–1538.Link, Google Scholar
• Greenberg BS (1989) M/G/1 queueing systems with returning customers. J. Appl. Probab. 26(1):152–163.Crossref, Google Scholar
• Greenberg BS, Wolff RW (1987) An upper bound on the performance of queues with returning customers. J. Appl. Probab. 24(2):466–475.Crossref, Google Scholar
• Gupta D, Denton B (2008) Appointment scheduling in healthcare: Challenges and opportunities. IIE Trans. 40(9):800–819.Crossref, Google Scholar
• Gupta D, Wang L (2008) Revenue management for a primary-care clinic in the presence of patient choice. Oper. Res. 56(3):576–592.Link, Google Scholar
• Hennen B (1975) Continuity of care in family practice. part 1: Dimensions of continuity. J. Family Practice 2(5):371–372.Google Scholar
• Ho Y-C, Cao X, Cassandras C (1983) Infinitesimal and finite perturbation analysis for queueing networks. Automatica J. IFAC 19(4):439–445.Crossref, Google Scholar
• Huang J, Carmeli B, Mandelbaum A (2015) Control of patient flow in emergency departments, or multiclass queues with deadlines and feedback. Oper. Res. 63(4):892–908.Link, Google Scholar
• Keilson J, Cozzolino J, Young H (1968) A service system with unfilled requests repeated. Oper. Res. 16(6):1126–1137.Link, Google Scholar
• Kelton WD (2002) Simulation with ARENA (McGraw-Hill, New York).Google Scholar
• Kostami V, Ward AR (2009) Managing service systems with an offline waiting option and customer abandonment. Manufacturing Service Oper. Management 11(4):644–656.Link, Google Scholar
• LaGanga LR, Lawrence SR (2007) An appointment overbooking model to improve client access and provider productivity. Proc. New Challenges Service Oper. POMS College Service Oper. EurOMA.Google Scholar
• Larson RC (1987) Or forum-perspectives on queues: Social justice and the psychology of queueing. Oper. Res. 35(6):895–905.Link, Google Scholar
• Law AM (2007) Simulation Modeling and Analysis, 4th ed. (McGraw-Hill, New York).Google Scholar
• Liu Y (2010) New insights into epithelial-mesenchymal transition in kidney fibrosis. J. Amer. Soc. Nephrology 21(2):212–222.Crossref, Google Scholar
• Liu N, Finkelstein SR, Kruk ME, Rosenthal D (2018) When waiting to see a doctor is less irritating: Understanding patient preferences and choice behavior in appointment scheduling. Management Sci. 64(5):1975–1996.Google Scholar
• MATLAB (2020) version 7.10.0 (R2020b). MathWorks, Natick, Massachusetts.Google Scholar
• Murray M, Tantau C (2000) Same-day appointments: Exploding the access paradigm. Family Practice Management 7(8):45–50.Google Scholar
• Patrick J, Puterman ML, Queyranne M (2008) Dynamic multiprioritypatient scheduling for a diagnostic resource. Oper. Res. 56(6):1507–1525.Link, Google Scholar
• Qu X, Rardin RL, Williams JAS, Willis DR (2007) Matching daily healthcare provider capacity to demand in advanced access scheduling systems. Eur. J. Oper. Res. 183(2):812–826.Crossref, Google Scholar
• Robinson LW, Chen RR (2010) A comparison of traditional and open-access policies for appointment scheduling. Manufacturing Service Oper. Management 12(2):330–346.Link, Google Scholar
• Rogers J, Curtis P (1980) The concept and measurement of continuity in primary care. Amer. J. Public Health 70(2):122–127.Crossref, Google Scholar
• Saure A, Patrick J, Tyldesley S, Puterman ML (2012) Dynamic multi-appointment patient scheduling for radiation therapy. Eur. J. Oper. Res. 223(2):573–584.Crossref, Google Scholar
• Schuetz H-J, Kolisch R (2013) Capacity allocation for demand of different customer-product-combinations with cancellations, no-shows, and overbooking when there is a sequential delivery of service. Ann. Oper. Res. 206(1):401–423.Crossref, Google Scholar
• Shin DW, Cho J, Yang HK, Park JH, Lee H, Kim H, Oh J, Hwang S, Cho B, Guallar E (2014) Impact of continuity of care on mortality and healthcare costs: A nationwide cohort study in Korea. Ann. Family Medicine 12(6):534–541.Crossref, Google Scholar
• Wang S, Liu N, Wan G (2020) Managing appointment-based services in the presence of walk-in customers. Management Sci. 66(2):667–686.Link, Google Scholar
• Wardi Y, Adams R, Melamed B (2009) A unified approach to infinitesimal perturbation analysis in stochastic flow models: The single-stage case. IEEE Trans. Automatic Control 55(1):89–103.Crossref, Google Scholar
• Wolff RW (1989) Stochastic Modelling and the Theory of Queues (Prentice Hall, Englewood Cliffs, NJ).Google Scholar
• Yang T, Templeton JGC (1987) A survey on retrial queues. Queueing Systems 2(3):201–233.Crossref, Google Scholar
• Yom-Tov GB, Mandelbaum A (2014) Erlang-r: A time-varying queue with reentrant customers, in support of healthcare staffing. Manufacturing Service Oper. Management 16(2):283–299.Link, Google Scholar
• Zhou S, Ding Y, Huh WT, Wan G (2021) Constant job-allowance policies for appointment scheduling: Performance bounds and numerical analysis. Production Oper. Management 30(7):2211–2231.Crossref, Google Scholar