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In This Issue
SPECIAL ISSUE ON BEHAVIORIAL QUEUEING SCIENCE
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach
Pages:791–797
Published Online:April 27, 2023
Air Passenger Preferences: An International Comparison Affects Boarding Theory
Pages:798–820
Published Online:November 4, 2021
Who Is Next: Patient Prioritization Under Emergency Department Blocking
Pages:821–842
Published Online:December 8, 2021
The Gatekeeper’s Dilemma: “When Should I Transfer This Customer?”
Pages:843–859
Published Online:January 7, 2022
Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
Pages:876–894
Published Online:March 14, 2022
Early Reservation for Follow-up Appointments in a Slotted-Service Queue
Pages:917–938
Published Online:June 21, 2022
To Batch or Not to Batch? Impact of Admission Batching on Emergency Department Boarding Time and Physician Productivity
Pages:939–957
Published Online:August 12, 2022
Physician Discretion and Patient Pick-up: How Familiarity Encourages Multitasking in the Emergency Department
Pages:958–978
Published Online:August 19, 2022
Balancing Agent Retention and Waiting Time in Service Platforms
Pages:979–1003
Published Online:January 25, 2023
Nudging Patient Choice: Reducing No-Shows Using Waits Framing Messaging
Pages:1004–1020
Published Online:April 4, 2023
