Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail
Published Online:14 Mar 2022https://doi.org/10.1287/opre.2022.2262
- Cited by
- Electronic Commerce Research and Applications, Vol. 78
- 24 April 2026 | Production and Operations Management, Vol. 38
- 22 April 2026 | Management Science, Vol. 0, No. 0
- 17 April 2026 | Global Business Review, Vol. 4
- IEEE Transactions on Knowledge and Data Engineering, Vol. 37, No. 12
- 26 November 2025 | Journal of Service Research, Vol. 62
- 25 July 2025 | Manufacturing & Service Operations Management, Vol. 27, No. 5
- 10 September 2025 | International Journal of Electronic Commerce, Vol. 29, No. 3
- 20 March 2025 | International Journal of Quality and Service Sciences, Vol. 17, No. 2
- 8 April 2025 | Manufacturing & Service Operations Management, Vol. 27, No. 3
- Xiaoyang Long; ,
- Jiankun Sun; ,
- Hengchen Dai; ,
- Dennis Zhang; ,
- Jianfeng Zhang; ,
- Yujie Chen; ,
- Haoyuan Hu; ,
- Binqiang Zhao
30 October 2024 | Manufacturing & Service Operations Management, Vol. 27, No. 1- 11 November 2024 | Foundations and Trends® in Technology, Information and Operations Management, Vol. 18, No. 3-4
- 20 September 2024 | Journal of Business Logistics, Vol. 45, No. 4
- 22 March 2024 | Naval Research Logistics (NRL), Vol. 71, No. 6
- 4 March 2024 | Manufacturing & Service Operations Management, Vol. 26, No. 4
- 19 June 2024 | Journal of Operations Management, Vol. 70, No. 5
- 29 February 2024 | OR Spectrum, Vol. 46, No. 1
- 6 February 2024 | Production and Operations Management
- Electronic Commerce Research and Applications, Vol. 63
- 1 September 2023 | Production and Operations Management, Vol. 32, No. 9
- American Journal of Industrial and Business Management, Vol. 13, No. 12
- 25 November 2022 | Analytics, Vol. 1, No. 2
- 12 July 2022 | Frontiers in Neuroscience, Vol. 16
- SSRN Electronic Journal, Vol. 20
- SSRN Electronic Journal, Vol. 65
- SSRN Electronic Journal, Vol. 25
- SSRN Electronic Journal, Vol. 64
- SSRN Electronic Journal, Vol. 59
- SSRN Electronic Journal, Vol. 33
- SSRN Electronic Journal, Vol. 56
Volume 71, Issue 3
May-June 2023
Pages iii-vi, 791-1020, C2-C3
Article Information
Supplemental Material
Metrics
Information
- Received:June 01, 2020
- Accepted:December 21, 2021
- Published Online:March 14, 2022
Copyright © 2022, INFORMS
Cite as
Santiago Gallino, Nil Karacaoglu, Antonio Moreno (2022) Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail. Operations Research 71(3):876-894.
https://doi.org/10.1287/opre.2022.2262
Keywords
The authors thank the reviewers and editors for valuable comments that greatly improved the paper; Mehdi Daoudi and Zachary Henderson from Catchpoint and Ned Macpherson from Endrock Growth for graciously sharing their time and expertise; and Marty Lariviere, Selin Malkoc, and Alice Moon for helpful comments.
