Balancing Agent Retention and Waiting Time in Service Platforms

• Andres Musalem

  Andres Musalem

  [email protected]

  https://orcid.org/0000-0002-1232-5131

  Departamento de Ingeniería Industrial, Universidad de Chile, Santiago 8370456, Chile;Instituto Sistemas Complejos de Ingeniería, Santiago 8370398, Chile

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• Marcelo Olivares

  Corresponding Author

  Marcelo Olivares

  [email protected]

  https://orcid.org/0000-0001-8465-624X

  Departamento de Ingeniería Industrial, Universidad de Chile, Santiago 8370456, Chile;Instituto Sistemas Complejos de Ingeniería, Santiago 8370398, Chile

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  ,
• Daniel Yung

  Daniel Yung

  [email protected]

  Departamento de Ingeniería Industrial, Universidad de Chile, Santiago 8370456, Chile;

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