OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset
Published Online:22 Apr 2009https://doi.org/10.1287/inte.1090.0432
- Cited by
- Computers & Operations Research, Vol. 107
- Operations Research Perspectives, Vol. 3
- 27 November 2013 | Information Systems Research, Vol. 25, No. 1
- SSRN Electronic Journal, Vol. 16
Volume 39, Issue 4
July-August 2009
Pages 305-383
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- Published Online:April 22, 2009
Copyright © 2009, INFORMS
Cite as
Vijay Mehrotra, Thomas A. Grossman, (2009) OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset. Interfaces 39(4):346-352.
https://doi.org/10.1287/inte.1090.0432
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