Demand Heterogeneity in IT Infrastructure Services: Modeling and Evaluation of a Dynamic Approach to Defining Service Levels

• Sagnika Sen

  Sagnika Sen

  [email protected]

  Information Systems and Decision Sciences Department, California State University, Fullerton, California 92834

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  ,
• T. S. Raghu

  T. S. Raghu

  [email protected]

  Department of Information Systems, Arizona State University, Tempe, Arizona 85287

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  ,
• Ajay Vinze

  Ajay Vinze

  [email protected]

  Department of Information Systems, Arizona State University, Tempe, Arizona 85287

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