The Learning Curve of IT Knowledge Workers in a Computing Call Center
Published Online:7 May 2012https://doi.org/10.1287/isre.1110.0401
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isre.1110.0401-sm-ec.pdf (588 KB)
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Volume 23, Issue 3-part-2
September 2012
Pages 849-1085
Article Information
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- Received:November 08, 2007
- Published Online:May 07, 2012
Copyright © 2012, INFORMS
Cite as
Youngsoo Kim, Ramayya Krishnan, Linda Argote, (2012) The Learning Curve of IT Knowledge Workers in a Computing Call Center. Information Systems Research 23(3-part-2):887-902.
https://doi.org/10.1287/isre.1110.0401
Keywords
