User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective

Yongqiang Sun
Yongqiang Sun
[email protected]
School of Information Management, Wuhan University, Wuhan 430072, China
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,
Yulin Fang
Yulin Fang
[email protected]
Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong SAR
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,
Kai H. Lim
Kai H. Lim
[email protected]
Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong SAR
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,
Detmar Straub
Detmar Straub
[email protected]
Department of Computer Information Systems, J. Mack Robinson College of Business, Georgia State University, Atlanta, Georgia 30303
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Yongqiang Sun

[email protected]

School of Information Management, Wuhan University, Wuhan 430072, China

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Yulin Fang

[email protected]

Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong SAR

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Kai H. Lim

[email protected]

Department of Information Systems, City University of Hong Kong, Kowloon, Hong Kong SAR

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Detmar Straub

[email protected]

Department of Computer Information Systems, J. Mack Robinson College of Business, Georgia State University, Atlanta, Georgia 30303

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Published Online:26 Jun 2012https://doi.org/10.1287/isre.1120.0421

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cover image Information Systems Research

Volume 23, Issue 4

December 2012

Pages 1087-1383

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Received:January 26, 2010
Published Online:June 26, 2012

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Yongqiang Sun, Yulin Fang, Kai H. Lim, Detmar Straub, (2012) User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective. Information Systems Research 23(4):1195-1211.

https://doi.org/10.1287/isre.1120.0421

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User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective

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