Exit, Voice, and Response on Digital Platforms: An Empirical Investigation of Online Management Response Strategies
Published Online:9 Aug 2018https://doi.org/10.1287/isre.2017.0749
Supplemental Material
isre.2017.0749-sm.pdf (1 MB)
- Cited by
- Information & Management, Vol. 63, No. 6
- Decision Support Systems, Vol. 206
- Information & Management, Vol. 63, No. 5
- 8 April 2026 | Production and Operations Management, Vol. 35, No. 7
- 19 January 2026 | Production and Operations Management, Vol. 35, No. 6
- 22 December 2025 | Production and Operations Management, Vol. 35, No. 6
- 19 May 2026 | Management Science, Vol. 0, No. 0
- 12 May 2026 | Information Systems Research, Vol. 0, No. 0
- 3 December 2024 | Aslib Journal of Information Management, Vol. 78, No. 3
- 21 April 2026 | Service Science, Vol. 0, No. 0
- 20 April 2026 | Information Systems Research, Vol. 0, No. 0
- Information & Management, Vol. 63, No. 3
- 30 March 2026 | MIS Quarterly, Vol. 18
- 29 March 2026 | Journal of Marketing Theory and Practice, Vol. 41
- 7 August 2025 | Journal of Research in Interactive Marketing, Vol. 20, No. 3
- 10 March 2026 | Tourism Economics
- 4 July 2025 | Information Systems Research, Vol. 37, No. 1
- 22 March 2026 | Journal of Theoretical and Applied Electronic Commerce Research, Vol. 21, No. 3
- 25 February 2026 | Information Systems Research, Vol. 0, No. 0
- 1 March 2024 | Journal of the Academy of Marketing Science, Vol. 54, No. 1
- 6 August 2025 | Journal of the Academy of Marketing Science, Vol. 54, No. 1
- 29 February 2024 | Production and Operations Management, Vol. 35, No. 2
- 28 February 2026 | Journal of Management Information Systems, Vol. 43, No. 1
- 28 February 2026 | Journal of Management Information Systems, Vol. 43, No. 1
- International Journal of Hospitality Management, Vol. 132
- Journal of Retailing and Consumer Services, Vol. 88
- 26 December 2025 | Information Technology and Management, Vol. 47
- 14 December 2024 | Asia Pacific Journal of Management, Vol. 42, No. 4
- 29 November 2025 | Electronic Markets, Vol. 35, No. 1
- 14 November 2025 | Production and Operations Management, Vol. 34, No. 12
- 14 February 2024 | Production and Operations Management, Vol. 34, No. 12
- 8 February 2024 | Production and Operations Management, Vol. 34, No. 12
- Information & Management, Vol. 62, No. 7
- 23 October 2025 | Information Technology and Management, Vol. 54
- 15 October 2025 | Information Systems Research, Vol. 0, No. 0
- 23 February 2025 | Journal of Operations Management, Vol. 71, No. 7
- Transportation Research Part E: Logistics and Transportation Review, Vol. 202
- 28 March 2025 | Production and Operations Management, Vol. 34, No. 10
- 24 September 2025 | Information Systems Research, Vol. 0, No. 0
- 20 September 2025 | MIS Quarterly, Vol. 144
- 20 September 2025 | MIS Quarterly, Vol. 31
- 18 September 2024 | Information Systems Research, Vol. 36, No. 3
- Information Processing & Management, Vol. 62, No. 5
- 1 September 2025 | MIS Quarterly, Vol. 49, No. 3
- Journal of World Business, Vol. 60, No. 5
- 13 October 2022 | Annals of Operations Research, Vol. 350, No. 2
- Transportation Research Part E: Logistics and Transportation Review, Vol. 199
- 22 January 2025 | Production and Operations Management, Vol. 34, No. 7
- 22 January 2025 | Production and Operations Management, Vol. 34, No. 7
- Electronic word-of-mouth (eWOM) and customer brand engagement (CBE): Do they really go hand-in-hand?3 October 2023 | Electronic Commerce Research, Vol. 25, No. 3
- 24 May 2025 | Journal of Data, Information and Management, Vol. 7, No. 2
- International Journal of Research in Marketing, Vol. 42, No. 2
- 8 May 2024 | Decision Sciences, Vol. 56, No. 2
- 18 January 2024 | Tourism Review, Vol. 80, No. 3
- Tourism Management, Vol. 106
- 25 April 2024 | Internet Research, Vol. 35, No. 1
- 23 October 2023 | Kybernetes, Vol. 54, No. 1
- 1 January 2025 | SSRN Electronic Journal, Vol. 70
- 1 January 2025 | SSRN Electronic Journal, Vol. 28
- More than Words: The Value of Alignment, Narrative, and Persuasion in Managerial Strategic Responses1 January 2025 | SSRN Electronic Journal, Vol. 16
- 20 December 2023 | Information Systems Research, Vol. 35, No. 4
- Journal of Retailing and Consumer Services, Vol. 81
- International Journal of Production Economics, Vol. 276
- 29 October 2024 | International Journal of Electronic Commerce, Vol. 28, No. 4
- 8 October 2024 | Journal of Global Information Technology Management, Vol. 27, No. 4
- 4 August 2023 | Decision Sciences, Vol. 55, No. 5
- 7 November 2023 | Internet Research, Vol. 34, No. 5
- 11 April 2024 | Journal of Forecasting, Vol. 43, No. 6
- 29 May 2022 | Electronic Commerce Research, Vol. 24, No. 3
- Information Processing & Management, Vol. 61, No. 5
- Information & Management, Vol. 61, No. 5
- 1 June 2023 | Information Systems Research, Vol. 35, No. 2
- 1 June 2024 | MIS Quarterly, Vol. 48, No. 2
- Journal of Global Information Management, Vol. 32, No. 1
- Decision Support Systems, Vol. 180
- 18 December 2023 | Journal of Economics & Management Strategy, Vol. 33, No. 2
- 5 February 2024 | Journal of Consumer Marketing, Vol. 41, No. 1
- Decision Support Systems, Vol. 177
- Decision Support Systems, Vol. 176
- IEEE Transactions on Engineering Management, Vol. 71
- 1 November 2022 | Information Technology and Management, Vol. 24, No. 4
- 10 April 2023 | International Journal of Contemporary Hospitality Management, Vol. 35, No. 12
- International Journal of Hospitality Management, Vol. 114
- 1 September 2023 | Production and Operations Management, Vol. 32, No. 9
- 19 September 2021 | New Media & Society, Vol. 25, No. 9
- 1 September 2023 | MIS Quarterly, Vol. 47, No. 3
- 21 June 2022 | Information Systems Research, Vol. 34, No. 2
- 19 August 2022 | Information Systems Research, Vol. 34, No. 2
- 1 June 2023 | Information Systems Research, Vol. 44
- 9 March 2023 | Journal of Consumer Behaviour, Vol. 22, No. 3
- Information & Management, Vol. 60, No. 3
- Technological Forecasting and Social Change, Vol. 189
- 12 April 2023 | Sustainability, Vol. 15, No. 8
- 28 April 2022 | Information Systems Research, Vol. 34, No. 1
- 6 February 2021 | Electronic Commerce Research, Vol. 23, No. 1
- Information Processing & Management, Vol. 60, No. 2
- 1 March 2023 | MIS Quarterly, Vol. 47, No. 1
- 1 January 2023 | SSRN Electronic Journal, Vol. 72
- 1 January 2023 | SSRN Electronic Journal, Vol. 592
- 1 January 2023 | SSRN Electronic Journal, Vol. 26
- 1 January 2023 | SSRN Electronic Journal, Vol. 2021
- 16 February 2022 | Information Systems Research, Vol. 33, No. 4
- 4 March 2022 | Information Systems Research, Vol. 33, No. 4
- 8 March 2022 | Information Systems Research, Vol. 33, No. 4
- 9 September 2022 | Electronic Markets, Vol. 32, No. 4
- Journal of International Management, Vol. 28, No. 4
- 6 December 2022 | Sustainability, Vol. 14, No. 23
- 13 May 2022 | Journal of Economics & Management Strategy, Vol. 31, No. 4
- 1 October 2022 | Production and Operations Management, Vol. 31, No. 10
- 11 January 2022 | Information Systems Research, Vol. 33, No. 3
- 27 July 2022 | Journal of Operations Management, Vol. 68, No. 6-7
- Electronic Commerce Research and Applications, Vol. 55
- International Journal of Hospitality Management, Vol. 106
- 1 September 2022 | Production and Operations Management, Vol. 31, No. 9
- Human Behavior and Emerging Technologies, Vol. 2022
- 1 July 2022 | Production and Operations Management, Vol. 31, No. 7
- Computers & Industrial Engineering, Vol. 168
- 1 June 2022 | Production and Operations Management, Vol. 31, No. 6
- 1 June 2022 | Production and Operations Management, Vol. 31, No. 6
- Putting analytics into action in care coordination research: Emerging issues and potential solutions1 June 2022 | Production and Operations Management, Vol. 31, No. 6
- 1 June 2022 | MIS Quarterly, Vol. 46, No. 2
- International Journal of Hospitality Management, Vol. 103
- 11 April 2022 | Journal of Interactive Marketing, Vol. 57, No. 2
- 28 January 2021 | Decision Sciences, Vol. 53, No. 2
- 1 April 2022 | Production and Operations Management, Vol. 31, No. 4
- 29 November 2021 | Information Systems Research, Vol. 33, No. 1
- 1 March 2022 | Production and Operations Management, Vol. 31, No. 3
- 1 March 2022 | Production and Operations Management, Vol. 31, No. 3
- 27 February 2022 | International Journal of Environmental Research and Public Health, Vol. 19, No. 5
- 1 February 2022 | Production and Operations Management, Vol. 31, No. 2
- 1 February 2022 | Production and Operations Management, Vol. 31, No. 2
- 17 February 2021 | Management Science, Vol. 68, No. 1
- 1 January 2022 | Production and Operations Management, Vol. 31, No. 1
- 1 January 2022 | Production and Operations Management, Vol. 31, No. 1
- SSRN Electronic Journal, Vol. 84
- SSRN Electronic Journal, Vol. 57
- SSRN Electronic Journal, Vol. 17
- SSRN Electronic Journal, Vol. 53
- SSRN Electronic Journal, Vol. 20
- 7 September 2021 | Information Systems Research, Vol. 32, No. 4
- Journal of Hospitality and Tourism Management, Vol. 49
- 1 December 2021 | Production and Operations Management, Vol. 30, No. 12
- 1 November 2021 | Production and Operations Management, Vol. 30, No. 11
- Tourism Management, Vol. 86
- 1 October 2021 | Production and Operations Management, Vol. 30, No. 10
- 24 March 2021 | Information Systems Research, Vol. 32, No. 3
- Information Processing & Management, Vol. 58, No. 5
- 1 September 2021 | Production and Operations Management, Vol. 30, No. 9
- 1 September 2021 | Production and Operations Management, Vol. 30, No. 9
- Technological Forecasting and Social Change, Vol. 169
- 1 August 2021 | Production and Operations Management, Vol. 30, No. 8
- 1 August 2021 | Production and Operations Management, Vol. 30, No. 8
- 12 July 2021 | Tourism Review, Vol. 74
- 7 December 2021 | Journal of Management Information Systems, Vol. 38, No. 3
- International Journal of Hospitality Management, Vol. 96
- 1 July 2021 | Production and Operations Management, Vol. 30, No. 7
- 17 February 2021 | Information Systems Research, Vol. 32, No. 2
- The Effect of Operational Process Changes on Preoperative Patient Flow: Evidence from Field Research1 June 2021 | Production and Operations Management, Vol. 30, No. 6
- 1 June 2021 | Production and Operations Management, Vol. 30, No. 6
- 1 May 2021 | Production and Operations Management, Vol. 30, No. 5
- 1 May 2021 | Production and Operations Management, Vol. 30, No. 5
- 1 May 2021 | Production and Operations Management, Vol. 30, No. 5
- 1 April 2021 | Production and Operations Management, Vol. 30, No. 4
- 12 January 2021 | Information Systems Research, Vol. 32, No. 1
- SSRN Electronic Journal, Vol. 21
- SSRN Electronic Journal, Vol. 354
- SSRN Electronic Journal, Vol. 30
- 25 November 2020 | ACM Transactions on Computer-Human Interaction, Vol. 27, No. 6
- Information & Management, Vol. 57, No. 8
- 1 December 2020 | Journal of Management Information Systems, Vol. 37, No. 4
- 1 June 2020 | Production and Operations Management, Vol. 29, No. 6
- 21 April 2020 | Sustainability, Vol. 12, No. 8
- 30 May 2019 | Strategic Management Journal, Vol. 40, No. 12
- 1 October 2019 | Production and Operations Management, Vol. 28, No. 10
- 12 July 2019 | Information Systems Research, Vol. 30, No. 3
- 29 January 2019 | Information Systems Research, Vol. 30, No. 1
- SSRN Electronic Journal, Vol. 12
- SSRN Electronic Journal, Vol. 70
- SSRN Electronic Journal, Vol. 57
- SSRN Electronic Journal, Vol. 24
- SSRN Electronic Journal, Vol. 74
- 1 November 2018 | Production and Operations Management, Vol. 27, No. 11
- 1 September 2018 | Production and Operations Management, Vol. 27, No. 9
- SSRN Electronic Journal, Vol. 57
- SSRN Electronic Journal, Vol. 24
Volume 29, Issue 4
December 2018
Pages iii-vi, 779-1068
Article Information
Supplemental Material
Metrics
Information
- Received:August 12, 2016
- Accepted:August 02, 2017
- Published Online:August 09, 2018
Copyright © 2018, INFORMS
Cite as
Naveen Kumar, Liangfei Qiu, Subodha Kumar (2018) Exit, Voice, and Response on Digital Platforms: An Empirical Investigation of Online Management Response Strategies. Information Systems Research 29(4):849-870.
https://doi.org/10.1287/isre.2017.0749
Keywords
