Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews

Wei Chen
Corresponding Author
Wei Chen
http://orcid.org/0000-0002-0963-7839
Eller College of Management, University of Arizona, Tucson, Arizona 85721
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,
Bin Gu
Bin Gu
W. P. Carey School of Business, Arizona State University, Tempe, Arizona 85287
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,
Qiang Ye
Qiang Ye
School of Management, Harbin Institute of Technology, Harbin, Heilongjiang 150001, China
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,
Kevin Xiaoguo Zhu
Kevin Xiaoguo Zhu
Rady School of Management, University of California, San Diego, California 92093
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Wei Chen

Corresponding Author

Wei Chen

http://orcid.org/0000-0002-0963-7839

Eller College of Management, University of Arizona, Tucson, Arizona 85721

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Bin Gu

W. P. Carey School of Business, Arizona State University, Tempe, Arizona 85287

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Qiang Ye

School of Management, Harbin Institute of Technology, Harbin, Heilongjiang 150001, China

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Kevin Xiaoguo Zhu

Rady School of Management, University of California, San Diego, California 92093

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Published Online:29 Jan 2019https://doi.org/10.1287/isre.2018.0781

Supplemental Material

isre.2018.0781.sm1.pdf

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cover image Information Systems Research

Volume 30, Issue 1

March 2019

Pages iii-viii, 1-349

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Received:December 17, 2015
Accepted:January 14, 2018
Published Online:January 29, 2019

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Wei Chen, Bin Gu, Qiang Ye, Kevin Xiaoguo Zhu (2019) Measuring and Managing the Externality of Managerial Responses to Online Customer Reviews. Information Systems Research 30(1):81-96.

https://doi.org/10.1287/isre.2018.0781

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