Impact of Live Chat on Purchase in Electronic Markets: The Moderating Role of Information Cues

Xue (Jane) Tan
Xue (Jane) Tan
https://orcid.org/0000-0002-7458-6062
Department of Operations and Decision Technologies, Kelley School of Business, Indiana University, Bloomington, Indiana 47405;
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,
Youwei Wang
Youwei Wang
http://orcid.org/0000-0003-2889-8417
Department of Information Management and Information Systems, School of Management, Fudan University, Yangpu District, Shanghai 200433, China;
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,
Yong Tan
Corresponding Author
Yong Tan
http://orcid.org/0000-0001-8087-3423
Michael G. Foster School of Business, University of Washington, Seattle, Washington 98195
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Department of Operations and Decision Technologies, Kelley School of Business, Indiana University, Bloomington, Indiana 47405;

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Youwei Wang

http://orcid.org/0000-0003-2889-8417

Department of Information Management and Information Systems, School of Management, Fudan University, Yangpu District, Shanghai 200433, China;

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Yong Tan

Corresponding Author

Yong Tan

http://orcid.org/0000-0001-8087-3423

Michael G. Foster School of Business, University of Washington, Seattle, Washington 98195

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Published Online:6 Dec 2019https://doi.org/10.1287/isre.2019.0861

Supplemental Material

isre.2019.0861.sm1.pdf

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cover image Information Systems Research

Volume 30, Issue 4

December 2019

Pages iii-vii, 1107-1452

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Received:October 01, 2016
Accepted:March 18, 2019
Published Online:December 06, 2019

Cite as

Xue (Jane) Tan, Youwei Wang, Yong Tan (2019) Impact of Live Chat on Purchase in Electronic Markets: The Moderating Role of Information Cues. Information Systems Research 30(4):1248-1271.

https://doi.org/10.1287/isre.2019.0861

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Impact of Live Chat on Purchase in Electronic Markets: The Moderating Role of Information Cues

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