Should Doctors Open Online Consultation Services? An Empirical Investigation of Their Impact on Offline Appointments
Published Online:21 Jun 2022https://doi.org/10.1287/isre.2022.1145
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April 10, 2013 - April 2, 2026
Wenjuan Fan
[email protected]School of Management, Hefei University of Technology, Hefei 230002, China;
Qiqi Zhou
[email protected]School of Management, Hefei University of Technology, Hefei 230002, China;
Corresponding Author
Liangfei Qiu
[email protected]https://orcid.org/0000-0002-8771-9389
Warrington College of Business, University of Florida, Gainesville, Florida 32611;
Subodha Kumar
[email protected]https://orcid.org/0000-0002-4401-7950
Fox School of Business, Temple University, Philadelphia, Pennsylvania 19122
Wenjuan Fan
[email protected]School of Management, Hefei University of Technology, Hefei 230002, China;
Qiqi Zhou
[email protected]School of Management, Hefei University of Technology, Hefei 230002, China;
Corresponding Author
Liangfei Qiu
[email protected]https://orcid.org/0000-0002-8771-9389
Warrington College of Business, University of Florida, Gainesville, Florida 32611;
Subodha Kumar
[email protected]https://orcid.org/0000-0002-4401-7950
Fox School of Business, Temple University, Philadelphia, Pennsylvania 19122

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The authors thank the senior editor, associate editor, and two anonymous reviewers for their detailed and constructive comments.
