Platform Refund Insurance or Being Cast Out: Quantifying the Signaling Effect of Refund Options in the Online Service Marketplace

• Jinyang Zheng

  Jinyang Zheng

  [email protected]

  https://orcid.org/0000-0001-5028-4193

  Krannert School of Management, Purdue University, West Lafayette, Indiana 47906;

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• Youwei Wang

  Corresponding Author

  Youwei Wang

  [email protected]

  https://orcid.org/0000-0003-2889-8417

  Department of Information Management and Business Intelligence, School of Management, Fudan University, Shanghai 200433, China;

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• Yong Tan

  Yong Tan

  [email protected]

  https://orcid.org/0000-0001-8087-3423

  Michael G. Foster School of Business, University of Washington, Seattle, Washington 98195

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