A Theory-Driven Deep Learning Method for Voice Chat–Based Customer Response Prediction

• Gang Chen

  Gang Chen

  [email protected]

  https://orcid.org/0000-0003-0650-1175

  School of Management, Zhejiang University, Hangzhou 310027 Zhejiang, Peoples Republic of China;

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• Shuaiyong Xiao

  Corresponding Author

  Shuaiyong Xiao

  [email protected]

  https://orcid.org/0000-0002-9113-1414

  School of Economics and Management, Tongji University, Shanghai 200092, Peoples Republic of China;

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• Chenghong Zhang

  Chenghong Zhang

  [email protected]

  https://orcid.org/0000-0002-4008-8989

  School of Management, Fudan University, Shanghai 200433, Peoples Republic of China;

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• Huimin Zhao

  Huimin Zhao

  [email protected]

  https://orcid.org/0000-0002-6471-9837

  Sheldon B. Lubar College of Business, University of Wisconsin-Milwaukee, Milwaukee, Wisconsin 53211

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