Two-Sided Impacts of Service Provider’s Identity Disclosure in e-Customer Service Platforms: Evidence from Two Field Experiments
- Sunghun Chung ,
Sunghun Chung
[email protected]https://orcid.org/0000-0003-1216-4208
School of Business, George Washington University, Washington, District of Columbia 20052
- Jaehwuen Jung ,
Corresponding Author
Jaehwuen Jung
[email protected]https://orcid.org/0000-0002-2558-2428
Fox School of Business, Temple University, Philadelphia, Pennsylvania 19122
- Jooyoung Park ,
Jooyoung Park
[email protected]https://orcid.org/0000-0001-9626-7356
HSBC Business School, Peking University, Shenzhen 518055, China
- Chul Ho Lee ,
Chul Ho Lee
[email protected]https://orcid.org/0000-0002-4587-1155
College of Business, Korea Advanced Institute of Science and Technology, Daejeon 34141, South Korea
- Yasin Ceran
Yasin Ceran
[email protected]Lucas College and Graduate School of Business, San Jose State University, San Jose, California 95192
Sunghun Chung
[email protected]https://orcid.org/0000-0003-1216-4208
School of Business, George Washington University, Washington, District of Columbia 20052
Corresponding Author
Jaehwuen Jung
[email protected]https://orcid.org/0000-0002-2558-2428
Fox School of Business, Temple University, Philadelphia, Pennsylvania 19122
Jooyoung Park
[email protected]https://orcid.org/0000-0001-9626-7356
HSBC Business School, Peking University, Shenzhen 518055, China
Chul Ho Lee
[email protected]https://orcid.org/0000-0002-4587-1155
College of Business, Korea Advanced Institute of Science and Technology, Daejeon 34141, South Korea
Yasin Ceran
[email protected]Lucas College and Graduate School of Business, San Jose State University, San Jose, California 95192
