Performance Contracting in After-Sales Service Supply Chains

Sang-Hyun Kim
Sang-Hyun Kim
[email protected]
The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104
Search for more papers by this author
,
Morris A. Cohen
Morris A. Cohen
[email protected]
The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104
Search for more papers by this author
,
Serguei Netessine
Serguei Netessine
[email protected]
The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104
Search for more papers by this author

Sang-Hyun Kim

[email protected]

The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104

Search for more papers by this author

,

Morris A. Cohen

Morris A. Cohen

[email protected]

The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104

Search for more papers by this author

,

Serguei Netessine

Serguei Netessine

[email protected]

The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104

Search for more papers by this author

Published Online:1 Dec 2007https://doi.org/10.1287/mnsc.1070.0741

Supplemental Material

mnsc.1070.0741-sm-ec.pdf (194 KB)

Cited by
- Exploring critical supplier selection criteria for performance-based contracting: insights from the defense industry
  8 January 2026 | International Journal of Productivity and Performance Management, Vol. 75, No. 5
- Connecting the dots in performance-based contracting: A literature-based social network analysis
  Journal of Purchasing and Supply Management, Vol. 32, No. 3
- A Methodological Framework for Financial Feasibility and Stochastic Modeling of Performance-Based Logistics (PBL) in Aviation
  27 February 2026 | Journal of Aviation, No. Advanced Online Publication
- The Invisible Backbone: How Supply Chains Bring AI to Life
  2 January 2026
- Mapping the Intellectual Capital of the Defence Industry
  19 December 2025 | Obrana a strategie (Defence & Strategy), Vol. 25, No. 2
- Optimizing Service Encounters: A Co-productive, Experiential, and People-centric Approach
  12 August 2025 | Foundations and Trends® in Technology, Information and Operations Management, Vol. 19, No. 4
- Inventory management for maintenance service outsourcing: Should a manufacturer choose full outsourcing?
  Transportation Research Part E: Logistics and Transportation Review, Vol. 200
- Nudging Tactics for Enhanced Compliance With Condition‐Based Maintenance Guidelines
  10 April 2025 | Journal of Operations Management, Vol. 71, No. 5
- How incentive alignment along the supply chain fosters incremental innovation: evidence from defence performance-based contracts
  1 November 2024 | International Journal of Operations & Production Management, Vol. 45, No. 6
- An outcome-based maintenance contracting model by considering multi-criteria and risk equilibrium
  18 April 2023 | Annals of Operations Research, Vol. 349, No. 1
- Implementing PBC as a procurement strategy in the public sector: Understanding strategy-structure fit
  Journal of Purchasing and Supply Management, Vol. 31, No. 3
- Coopetition dynamics in energy performance contracting: a game-theoretic analysis of manufacturer collaboration for enhanced energy efficiency
  7 May 2025 | Environment, Development and Sustainability, Vol. 20
- Military Supply Chain Logistics and Dynamic Capabilities: A Literature Review and Synthesis
  3 March 2025 | Transportation Journal, Vol. 64, No. 2
- Contracting for system availability with zero ownership cost via redundancy, maintenance and repairable inventory
  International Journal of Production Economics, Vol. 281
- Repairing smarter: Opportunistic maintenance for a closed-loop supply chain with spare parts dependency
  Reliability Engineering & System Safety, Vol. 255
- Opportunistic and delayed maintenance as strategies for sustainable maintenance practices
  28 June 2024 | International Journal of Quality & Reliability Management, Vol. 42, No. 3
- Market segmentation using predictive technology and shared-service contracts
  6 June 2024 | INFOR: Information Systems and Operational Research, Vol. 63, No. 1
- The Bullwhip Effect in Servitized Manufacturers
  Yimeng Niu,
  Jing Wu,
  Shenyang Jiang,
  Zhibin Jiang
  25 April 2024 | Management Science, Vol. 71, No. 1
- OM Forum—Operations Management Research: Relevance and Impact
  Jayashankar M. Swaminathan
  23 October 2024 | Manufacturing & Service Operations Management, Vol. 27, No. 1
- Parametrisierung und Kalibrierung des Smart Contracting Design
  29 August 2025
- Financing a service-oriented manufacturer when facing the risk of bankruptcy
  29 August 2023 | International Journal of Production Research, Vol. 62, No. 20
- The effects of dynamic learning and the forgetting process on an optimising modelling for full-service repair pricing contracts for medical devices
  20 February 2024 | Journal of the Operational Research Society, Vol. 75, No. 10
- Defense supply chain collaboration: an exploratory study and empirical framework
  22 August 2024 | Journal of Defense Analytics and Logistics, Vol. 8, No. 1
- Cross-Site and Cross-Generation Knowledge Transfer in High-Tech After-Sales Service
  F. S. Zijlstra,
  A. A. Alblas,
  F. Langerak
  12 March 2024 | Service Science, Vol. 16, No. 3
- Availability contracts under hierarchical maintenance
  3 August 2023 | Annals of Operations Research, Vol. 340, No. 1
- Financing equilibrium in an after-sales service supply chain
  20 July 2024 | Operational Research, Vol. 24, No. 3
- Allocating redundancy, maintenance and spare parts for minimizing system cost under decentralized repairs
  18 June 2024 | Frontiers of Engineering Management, Vol. 11, No. 3
- Bibliography
- Post Sales Service Strategies and Small and Medium Enterprises Performance in Ibadan, Oyo State, Nigeria
  3 June 2024 | Economics, Vol. 13, No. 2
- Condition-based maintenance optimization for deteriorating systems considering performance-based contracting and destructive inspections
  12 January 2023 | Proceedings of the Institution of Mechanical Engineers, Part O: Journal of Risk and Reliability, Vol. 238, No. 2
- Joint optimization of performance-based contracting, condition-based maintenance and spare parts inventory for degrading production systems
  Reliability Engineering & System Safety, Vol. 243
- Design and Pricing of Maintenance Service Contract Based on Nash Non-Cooperative Game Approach
  Journal of Systems Engineering and Electronics, Vol. 35, No. 1
- Customer Success und Customer Success Management
  10 December 2024
- A closed-loop supply chain operation decision under life cycle: Ecological design, service design and recycling effort perspectives
  8 February 2024 | RAIRO - Operations Research, Vol. 58, No. 1
- Simultaneous Consideration of System Design and Post-Production Support Network Decisions in the Context of a Performance-Based Contract
  IEEE Access, Vol. 12
- Right to Repair and Competition in Durable Goods Markets
  1 January 2024 | SSRN Electronic Journal, Vol. 63
- Designing price-service menus in a product-service system
  23 July 2023 | International Journal of Systems Science: Operations & Logistics, Vol. 10, No. 1
- A Study on the Derivation of KPIs for Defense CBM Operations through CBM Process Analysis
  Journal of the KNST, Vol. 6, No. 4
- Component Redesigns and The Impact of Their Implementation Policy
- Customer involvement and servitization in hybrid offerings: moderating role of digitalization and co-creation
  17 January 2023 | International Marketing Review, Vol. 40, No. 4
- Investigating cooperation between competitive manufacturers under the energy performance contracting mechanism
  3 September 2022 | Environment, Development and Sustainability, Vol. 25, No. 12
- The effectiveness of performance-based contracting in the defence sector: A systematic literature review
  Journal of Purchasing and Supply Management, Vol. 29, No. 5
- Condition-based Maintenance Optimization for Gamma Deteriorating Systems under Performance-based Contracting
  14 February 2023 | Chinese Journal of Mechanical Engineering, Vol. 36, No. 1
- Supplier goal commitment in performance-based contracts: the lens of goal-setting theory
  18 September 2023 | International Journal of Physical Distribution & Logistics Management, Vol. 53, No. 10
- Quality investment as a catalyst for successful performance-based contracts: a relational view perspective
  12 January 2023 | Journal of Business & Industrial Marketing, Vol. 38, No. 10
- Performance-based maintenance contract for mission-critical equipment considering spare parts inventory cost-sharing and suppliers' risk attitudes
  5 December 2022 | International Journal of Production Research, Vol. 61, No. 21
- Maximizing the Benefits of an On-Demand Workforce: Fill Rate-Based Allocation and Coordination Mechanisms
  Tao Lu,
  Zhichao Zheng,
  Yuanguang Zhong
  16 June 2023 | Manufacturing & Service Operations Management, Vol. 25, No. 6
- Gain-sharing in performance-based contracting: How risk and fairness drive business customers' willingness-to-switch to a gain-sharing arrangement
  Industrial Marketing Management, Vol. 115
- Input material reduction incentives versus scrap recycling for closed‐loop supply chains
  1 October 2023 | Production and Operations Management, Vol. 32, No. 10
- Contracting for Product Support Under Information Asymmetry
  Dong Li,
  Nishant Mishra,
  Serguei Netessine
  22 November 2022 | Management Science, Vol. 69, No. 8
- RETRACTED ARTICLE: Performance-based contracts in the sharing economy: A supply chain framework with application of Internet of Things
  10 June 2021 | Annals of Operations Research, Vol. 326, No. S1
- Outcome-based contracts – Linking technology, ownership and reputations
  International Journal of Information Management, Vol. 70
- Long‐term service agreement in electricity supply chain with renewable energy penetration
  1 June 2023 | Production and Operations Management, Vol. 32, No. 6
- Designing and Innovating for Circularity: An Engineering Life Cycle Approach for Complex and Certified Products
  7 March 2023
- Collaborative adoption of blockchain technology: A supply chain contract perspective
  19 December 2022 | Frontiers of Engineering Management, Vol. 10, No. 1
- Right to Repair: Pricing, Welfare, and Environmental Implications
  Chen Jin,
  Luyi Yang,
  Cungen Zhu
  3 May 2022 | Management Science, Vol. 69, No. 2
- Incentive schemes for readmissions reduction in coordinating reverse referral healthcare services
  Computers & Industrial Engineering, Vol. 176
- Business Method Innovation in U.S. Manufacturing and Trade
  Tian Heong Chan,
  Anandhi Bharadwaj,
  Deepa Varadarajan
  3 August 2022 | Manufacturing & Service Operations Management, Vol. 25, No. 1
- Lean, Agile, and Service-Oriented Performers: The Characteristics and Compatibility of Templates of Organizing
  20 October 2022
- Customer Success and Customer Success Management
  12 March 2023
- From Business Model to Contribution Model
  30 August 2023
- Innovative Preismetriken für Dienstleistungen
  30 June 2023
- Maintenance Optimization for Multi-Component Systems with a Single Sensor
  1 January 2023 | SSRN Electronic Journal, Vol. 32
- Supplier’s Entry in Repair Service Market
  1 January 2023 | SSRN Electronic Journal, Vol. 26
- Making agency theory work for supply chain relationships: a systematic review across four disciplines
  16 August 2022 | International Journal of Operations & Production Management, Vol. 42, No. 13
- Negotiation for service contracting: incentives, bargaining power, and customer risk aversion
  23 March 2022 | International Transactions in Operational Research, Vol. 29, No. 6
- Product-Service Systems for Circular Supply Chain Management: A Functional Approach
  11 November 2022 | Sustainability, Vol. 14, No. 22
- Agency problems in solution selling: How customer perceptions of opportunism and customer characteristics impede their acceptance of outcome-based pricing
  Industrial Marketing Management, Vol. 106
- Service‐Level Agreement with Dynamic Inventory Policy: The Effect of the Performance Review Period and the Incentive Structure
  23 January 2021 | Decision Sciences, Vol. 53, No. 5
- Toward servitization: Optimal design of uptime‐guarantee maintenance contracts
  1 October 2022 | Production and Operations Management, Vol. 31, No. 10
- Service Provision in Distribution Channels
  17 March 2022 | Journal of Marketing Research, Vol. 59, No. 5
- Distributed 3D Printing of Spare Parts via IP Licensing
  Yue Zhang,
  Bram Westerweel,
  Rob Basten,
  Jing-Sheng Song
  27 June 2022 | Manufacturing & Service Operations Management, Vol. 24, No. 5
- Optimizing production and maintenance for the service-oriented manufacturing supply chain
  19 August 2020 | Annals of Operations Research, Vol. 316, No. 1
- Servitization as an alternative business model and its implications on product durability, profitability & environmental impact
  European Journal of Operational Research, Vol. 301, No. 2
- The impact of parts obsolescence on contracts for durable goods with after-sales service
  4 August 2021 | International Journal of Production Research, Vol. 60, No. 16
- Dealing with privacy concerns in product-service system selling: Value-based selling as fair treatment practice
  Industrial Marketing Management, Vol. 105
- Outcome Based Contracting: An Effective Approach to Achieving Cost Competitiveness in Well Construction Projects
  1 August 2022
- A dynamic performance evaluation model suggestion for performance-based logistics
  6 July 2021 | Kybernetes, Vol. 51, No. 8
- Decreasing e-waste through reliability enhancement encouraged by performance-based contracting
  2 February 2022 | International Journal of Quality & Reliability Management, Vol. 39, No. 7
- Value-capture in digital servitization
  31 January 2022 | Journal of Manufacturing Technology Management, Vol. 33, No. 5
- Product Selling vs. Pay-Per-Use Service: A Strategic Analysis of Competing Business Models
  Konstantinos Ladas,
  Stylianos Kavadias,
  Christoph Loch
  6 October 2021 | Management Science, Vol. 68, No. 7
- A pay-as-you-use business model for the greening of shipping
  Cleaner Logistics and Supply Chain, Vol. 4
- Impact of management models on revenue sharing for signaling medical equipment reliability
  8 May 2021 | Journal of the Operational Research Society, Vol. 73, No. 6
- After-Sales Service Contracting: Condition Monitoring and Data Ownership
  Cuihong Li,
  Brian Tomlin
  24 March 2022 | Manufacturing & Service Operations Management, Vol. 24, No. 3
- Service-oriented manufacturing: A literature review and future research directions
  7 September 2021 | Frontiers of Engineering Management, Vol. 9, No. 1
- Understanding supplier motivation to engage in multiparty performance-based contracts: The lens of Expectancy theory
  Journal of Purchasing and Supply Management, Vol. 28, No. 2
- Inter-organizational purchasing contracts: the effects of multi-agents in a supplying firm
  28 October 2021 | INFOR: Information Systems and Operational Research, Vol. 60, No. 1
- Optimal Dynamic Appointment Scheduling of Base and Surge Capacity
  Benjamin Grant,
  Itai Gurvich,
  R. Kannan Mutharasan,
  Jan A. Van Mieghem
  7 January 2021 | Manufacturing & Service Operations Management, Vol. 24, No. 1
- Circular Economy Research: From Theory to Practice
  10 June 2022
- Review of PPX Business Models: Adaptability and Feasibility of PPX Models in the Equipment Manufacturing Industry
  8 February 2022
- New Business Models for the Digital Age: From After-Sales Services to Connected Strategies
  22 October 2022
- Performance-Based Contracting: Past, Present, and Future
  22 October 2022
- Performance-based Contracting im Maschinen- und Anlagenbau
  1 July 2022
- Performance-Based Contracting: Past, Present, and Future
  SSRN Electronic Journal, Vol. 63
- An integrated quality and resilience engineering framework in healthcare with Z-number data envelopment analysis
  9 April 2021 | Health Care Management Science, Vol. 24, No. 4
- Servitization of Global Manufacturing Business
  28 July 2021 | Journal of Industry, Competition and Trade, Vol. 21, No. 4
- Vehicle Maintenance Contracting in Developing Economies: The Role of Social Enterprise
  Li Chen,
  Sang-Hyun Kim,
  Hau L. Lee
  15 October 2020 | Manufacturing & Service Operations Management, Vol. 23, No. 6
- Performance management in logistics outsourcing: a study on sugar-energy industry
  24 August 2020 | International Journal of Productivity and Performance Management, Vol. 70, No. 7
- Service commission contract design of online travel agency to create O2O model by cooperation with traditional travel agency under asymmetric information
  Journal of Destination Marketing & Management, Vol. 21
- A Aplicação da Logística Baseada em Desempenho como Estratégia de Redução de Risco Associado aos Processos de Manutenção de Equipamentos
  5 August 2021 | Revista Agulhas Negras, Vol. 5, No. 5
- Managing Reputation Risk in Supply Chains: The Role of Risk Sharing Under Limited Liability
  Vibhuti Dhingra,
  Harish Krishnan
  17 December 2020 | Management Science, Vol. 67, No. 8
- The after-sales strategy of an industrial equipment manufacturer: evaluation and control
  8 December 2020 | International Journal of Quality & Reliability Management, Vol. 38, No. 7
- Economic and Environmental Context
  28 May 2021
- References
  28 May 2021
- Lean, Agile and Service-oriented performers: templates of organising in a global production field
  17 October 2019 | Total Quality Management & Business Excellence, Vol. 32, No. 9-10
- Worth the risk? The profit impact of outcome-based service offerings for manufacturing firms
  Journal of Business Research, Vol. 131
- Repairable spare parts provisioning for multiregional expanding fleets of equipment under performance-based contracting
  Omega, Vol. 102
- Engaging suppliers for reliability improvement under outcome-based compensations
  Omega, Vol. 102
- Maintenance Optimization Based on Three-Stage Failure Process under Performance-Based Contracting
  Mathematical Problems in Engineering, Vol. 2021
- Payment for Results: Funding Non‐Profit Operations
  1 June 2021 | Production and Operations Management, Vol. 30, No. 6
- Mathematical Approach for System Repair Rate Analysis Used in Maintenance Decision Making
  20 May 2021 | Axioms, Vol. 10, No. 2
- ‘It’s not like we can charge for everything’: revenue models to capture value from smart services in Pacific Asia
  11 March 2021 | Asia Pacific Business Review, Vol. 27, No. 3
- Optimal Service Commission Contract Design of OTA to Create O2O Model by Cooperation with TTA under Asymmetric Information
  Mathematical Problems in Engineering, Vol. 2021
- Service Design for a Holistic Customer Experience: A Process Framework
  Ioannis Bellos,
  Stylianos Kavadias
  21 August 2020 | Management Science, Vol. 67, No. 3
- Refurbishment criteria performance assessment methodologies based on a multiple-criteria approach
  23 May 2020 | Journal of Housing and the Built Environment, Vol. 36, No. 1
- A performance-based warranty for products subject to competing hard and soft failures
  International Journal of Production Economics, Vol. 233
- Revisit of AAA Excellence of Global Value Chains: Robustness, Resilience, and Realignment
  1 March 2021 | Production and Operations Management, Vol. 30, No. 3
- Outcome-based contracting from the customers' perspective: A means-end chain analytical exploration
  Industrial Marketing Management, Vol. 93
- Service supply chain: from bibliometric analysis to content analysis, current research trends and future research directions
  28 September 2020 | Benchmarking: An International Journal, Vol. 28, No. 1
- Digital Business Models for Industrial Suppliers—The Case of Schaeffler OPTIME
  21 October 2021
- Value Co-creation in the Context of Digitally-Enabled Product-Service Systems
  15 November 2021
- Digital Performance Based Contracting
  3 August 2021
- How should a capital-constrained servicizing manufacturer search for financing? The impact of supply chain leadership
  Transportation Research Part E: Logistics and Transportation Review, Vol. 145
- Who Should Bear the Risk? A Theoretical and Behavioral Investigation of After-Sales Service Contracts
  SSRN Electronic Journal, Vol. 69
- The Bullwhip Effect in Servicized Manufacturers
  SSRN Electronic Journal, Vol. 63
- Hidden costs in different stages of advanced services – A multi-actor perspective of performance based contracts
  Journal of Business Research, Vol. 121
- To outcomes and beyond: Discursively managing legitimacy struggles in outcome business models
  Industrial Marketing Management, Vol. 91
- Investigating the inferior manufacturer’s cooperation with a third party under the energy performance contracting mechanism
  Journal of Cleaner Production, Vol. 272
- When less is more: Recovery technology investment and segmentation for uptime-centered services
  European Journal of Operational Research, Vol. 286, No. 1
- Supplier Competition and Cost Reduction with Endogenous Information Asymmetry
  Cuihong Li
  15 November 2019 | Manufacturing & Service Operations Management, Vol. 22, No. 5
- Collaborative product development: Managing supplier incentives for key component testing
  European Journal of Operational Research, Vol. 285, No. 2
- Research in business service purchasing: current status and directions for the future
  24 August 2019 | Management Review Quarterly, Vol. 70, No. 3
- Implications of Performance-Based Contracting on Logistics and Supply Chain Management: A Multi-Method Approach
- After-Sales Service Contracting for Excellence in Life-Cycle Cost Management: Numerical Experiments and Systematic Review of Analytical Models
- Contract design for equipment after-sales service with business interruption insurance
  European Journal of Operational Research, Vol. 284, No. 1
- Learning from Incidents: A Supply Chain Management Perspective in Military Environments
  17 July 2020 | Sustainability, Vol. 12, No. 14
- Optimal redesign decisions through failure rate estimates
  14 April 2020 | Naval Research Logistics (NRL), Vol. 67, No. 4
- Optimal service parts contract with multiple response times and on-site spare parts
  10 June 2019 | International Journal of Production Research, Vol. 58, No. 10
- An analysis of voluntary recycled content claims under demand benefit and uncertain recycled input supply
  Operations Research Letters, Vol. 48, No. 3
- Supply chain collaboration in performance-based contracting: an empirical study
  International Journal of Productivity and Performance Management, Vol. 70, No. 4
- Reliability and condition-based maintenance modeling for systems operating under performance-based contracting
  Computers & Industrial Engineering, Vol. 142
- A review of operational spare parts service logistics in service control towers
  European Journal of Operational Research, Vol. 282, No. 2
- After-sales services and aftermarket support: a systematic review, theory and future research directions
  22 November 2019 | International Journal of Production Research, Vol. 58, No. 6
- Customer participation risk management: conceptual model and managerial assessment tool
  Journal of Service Management, Vol. 32, No. 1
- Industry 4.0: a supply chain innovation perspective
  23 July 2019 | International Journal of Production Research, Vol. 58, No. 5
- Green supply chain contracts with eco-labels issued by the sales platform: profitability and environmental implications
  28 August 2019 | International Journal of Production Research, Vol. 58, No. 5
- Dynamics of after-sales managers’ strategizing work: What, why and how
  Journal of Business Research, Vol. 110
- Performance-guided maintenance policy and optimization for transmission system of shipborne antenna with multiple components
  Ocean Engineering, Vol. 199
- Industrial Maintenance in the Digital World
  27 January 2021
- Right to Repair: Pricing, Profit, Welfare, and Environmental Implications
  SSRN Electronic Journal, Vol. 21
- Servitization as An Alternative Business Model and Its Implications on Product Durability, Profitability & Environmental Impact
  SSRN Electronic Journal, Vol. 63
- 3D Printing Spare Parts via IP Licensing Contracts
  SSRN Electronic Journal, Vol. 16
- Performansa Dayalı Lojistik Kapsamında Dinamik Bir Performans Değerlendirmesi: Akü Sektörü İçin Bir Uygulama
  26 December 2019 | Uludağ University Journal of The Faculty of Engineering
- Oversight and Efficiency in Public Projects: A Regression Discontinuity Analysis
  Eduard Calvo,
  Ruomeng Cui,
  Juan Camilo Serpa
  10 September 2019 | Management Science, Vol. 65, No. 12
- What attracts vehicle consumers’ buying
  Industrial Management & Data Systems, Vol. 120, No. 1
- Make-or-buy configurational approaches in product-service ecosystems and performance
  Journal of Business Research, Vol. 104
- Sustainable waste and cost reduction strategies in a strategic buyer-supplier relationship
  Journal of Cleaner Production, Vol. 237
- System dynamics simulation‐based model for coordination of a three‐level spare parts supply chain
  9 April 2019 | International Transactions in Operational Research, Vol. 26, No. 6
- Paths to service capability development for servitization: Examining an internal service ecosystem
  Journal of Business Research, Vol. 104
- Product Service System Availability Improvement through Field Repair Kit Optimization: A Case Study
  12 October 2019 | Applied Sciences, Vol. 9, No. 20
- Emergency supply contracts for a service provider with limited local resources
  Reliability Engineering & System Safety, Vol. 189
- Contracting for Road Maintenance in the Netherlands—The Downside of Performance-Based Contracting
  10 July 2019 | Infrastructures, Vol. 4, No. 3
- Joint optimization of components redundancy, spares inventory and repairmen allocation for a standby series system
  11 November 2018 | Proceedings of the Institution of Mechanical Engineers, Part O: Journal of Risk and Reliability, Vol. 233, No. 4
- Risk perception in performance based contracts and the influence of experience
  International Journal of Productivity and Performance Management, Vol. 68, No. 6
- Can Yardstick Competition Reduce Waiting Times?
  Nicos Savva,
  Tolga Tezcan,
  Özlem Yıldız
  31 January 2019 | Management Science, Vol. 65, No. 7
- Is Servicization a Win-Win Strategy? Profitability and Environmental Implications of Servicization
  Adem Örsdemir,
  Vinayak Deshpande,
  Ali K. Parlaktürk
  2 October 2018 | Manufacturing & Service Operations Management, Vol. 21, No. 3
- Performance-based contracting in military supply chains and the willingness to bear risks
  Journal of Defense Analytics and Logistics, Vol. 3, No. 1
- Aircraft Engine Fuel Flow Parameter Prediction and Health Monitoring System
- Multi‐Attribute Procurement Auctions in the Presence of Satisfaction Risk
  1 May 2019 | Production and Operations Management, Vol. 28, No. 5
- Servitization strategies from customers’ perspective: the moderating role of co-creation
  Journal of Business & Industrial Marketing, Vol. 34, No. 3
- Deepwater or Troubled Water? Principal–Agent Theory and Performance-Based Contracting in the Coast Guard’s Deepwater Modernization Program
  20 February 2018 | International Journal of Public Administration, Vol. 42, No. 4
- Contracting in Medical Equipment Maintenance Services: An Empirical Investigation
  Tian Heong Chan,
  Francis de Véricourt,
  Omar Besbes
  7 June 2018 | Management Science, Vol. 65, No. 3
- Installed base management versus selling in monopolistic and competitive environments
  European Journal of Operational Research, Vol. 273, No. 2
- Information Technology Outsourcing Chain: Literature Review and Implications for Development of Distributed Coordination
  9 March 2019 | Sustainability, Vol. 11, No. 5
- Effective management of performance-based contracts for sustainment dominant systems
  International Journal of Production Economics, Vol. 208
- Repairable Inventory System
  21 December 2018
- Performance‐Based Maintenance
  21 December 2018
- Does a more complex service offering increase uncertainty in operations?
  International Journal of Operations & Production Management, Vol. 39, No. 1
- Effects of channel members’ customer-centric structures on supplier performance
  6 October 2018 | Journal of the Academy of Marketing Science, Vol. 47, No. 1
- Determinants of maintenance performance: A resource-based view and agency theory approach
  Journal of Engineering and Technology Management, Vol. 51
- Return and refund policy for product and core service bundling in the dual‐channel supply chain
  9 February 2017 | International Transactions in Operational Research, Vol. 26, No. 1
- Enabling Collaborative Response to IT Service Disruptions Under Risk Aversion
  SSRN Electronic Journal, Vol. 51
- 3D Printing of Spare Parts Via IP License Contracts
  SSRN Electronic Journal, Vol. 16
- Long-Term Service Agreement in Electricity Supply Chain with Renewable Energy Penetration
  SSRN Electronic Journal, Vol. 19
- Do outcome-based contracts exist? The investigation of power-by-the-hour and similar result-oriented cases
  International Journal of Production Economics, Vol. 206
- Analyzing manufacturer and the insurance-based risk mitigation policy with equipment service contracting
  2 October 2018 | Enterprise Information Systems, Vol. 12, No. 10
- Missing performance management and measurement aspects in performance-based contracting
  21 February 2018 | International Journal of Operations & Production Management, Vol. 38, No. 11
- Performance-based contract design under cost uncertainty: A scenario-based bilevel programming approach
  11 June 2018 | The Engineering Economist, Vol. 63, No. 4
- End-of-life inventory control of aircraft spare parts under performance based logistics
  International Journal of Production Economics, Vol. 204
- Fostering innovation in public procurement through public private partnerships
  Journal of Public Procurement, Vol. 18, No. 3
- A DEA-based approach for competitive environment analysis in global operations strategies
  International Journal of Production Economics, Vol. 203
- An ICT-based framework to improve global supply chain integration for final assembly SMES
  15 August 2018 | Journal of Enterprise Information Management, Vol. 31, No. 5
- After-sales services optimisation through dynamic opportunistic maintenance: a wind energy case study
  10 August 2018 | Proceedings of the Institution of Mechanical Engineers, Part O: Journal of Risk and Reliability, Vol. 232, No. 4
- A Mixed Methodology Approach to Extend Understanding of the Success Factors of Performance-Based Contracting
- Me, myself and I
  23 May 2018 | International Journal of Operations & Production Management, Vol. 38, No. 7
- Contract Design by Service Providers with Private Effort
  Hao Zhang,
  Guangwen Kong,
  Sampath Rajagopalan
  13 June 2017 | Management Science, Vol. 64, No. 6
- Should an Online Retailer Penalize Its Independent Sellers for Stockout?
  1 June 2018 | Production and Operations Management, Vol. 27, No. 6
- Risk-Aversion and B2B Contracting Under Asymmetric Information: Evidence from Managed Print Services
  Jie Ning,
  Volodymyr Babich,
  John Handley,
  Jussi Keppo
  10 January 2018 | Operations Research, Vol. 66, No. 2
- Investigating risks of outcome-based service contracts from a provider’s perspective
  6 May 2017 | International Journal of Production Research, Vol. 56, No. 6
- Supply chain alignment as process: contracting, learning and pay-for-performance
  21 February 2018 | International Journal of Operations & Production Management, Vol. 38, No. 3
- Service-Dominant Logic and Performance-Based Contracting: A Systems Thinking Perspective
  David Nowicki,
  Brian Sauser,
  Wesley Randall,
  Robert Lusch
  28 February 2018 | Service Science, Vol. 10, No. 1
- Integrated assessment of environmental performance-based contracting for sulfur dioxide emission control in Chinese coal power plants
  Journal of Cleaner Production, Vol. 177
- Reliability optimization for series systems under uncertain component failure rates in the design phase
  International Journal of Production Economics, Vol. 196
- “Do as I Do and Not as I Say”: Exploring Price‐Oriented Maverick Buying During Supplier Selection
  29 December 2016 | Decision Sciences, Vol. 49, No. 1
- Supply Chain Risk Management
  3 May 2018
- The promise of Best Value Procurement: Governance and (in)stability of specifications within an innovative biogas project
  Journal of Cleaner Production, Vol. 172
- Incentivizing supplier participation in buyer innovation: Experimental evidence of non‐optimal contractual behaviors
  16 February 2018 | Journal of Operations Management, Vol. 57, No. 1
- Aircraft Gas Turbine Engine Health Monitoring System by Real Flight Data
  International Journal of Aerospace Engineering, Vol. 2018
- A stochastic model for estimation of repair rate for system operating under performance based logistics
  31 March 2018 | Eksploatacja i Niezawodność – Maintenance and Reliability, Vol. 20, No. 1
- Maximizing the Benefits of an On-Demand Workforce: Fill Rate-Based Allocation and Coordination Mechanisms
  SSRN Electronic Journal, Vol. 15
- Supplier Competition and Cost Reduction with Endogenous Information Asymmetry
  SSRN Electronic Journal, Vol. 9
- Business Method Innovations and Firm Value: An Empirical Investigation
  SSRN Electronic Journal, Vol. 32
- Optimal channel coordination in use-based product-service system contracts
  2 June 2017 | International Journal of Production Research, Vol. 55, No. 23
- Servitization Strategy: Key Features and Implementation Issues
- Interaction of after-sales service provider and contract type in a supply chain
  International Journal of Production Economics, Vol. 193
- Game theoretic modelling of service agent warranty fraud
  21 December 2017 | Journal of the Operational Research Society, Vol. 68, No. 11
- What brings the value to outcome-based contract providers? Value drivers in outcome business models
  International Journal of Production Economics, Vol. 192
- Two strands of servitization: A thematic analysis of traditional and customer co-created servitization and future research directions
  International Journal of Production Economics, Vol. 192
- Condition-based maintenance under performance-based contracting
  Computers & Industrial Engineering, Vol. 111
- A survey of maintenance and service logistics management: Classification and research agenda from a maritime sector perspective
  Computers & Operations Research, Vol. 85
- Innovation in Limited Markets: Managing PCP Projects in the UK Defence Industry
  30 August 2017
- Energy Performance Contracting in a Competitive Environment*
  11 July 2016 | Decision Sciences, Vol. 48, No. 4
- Approximate evaluation of average downtime under an integrated approach of opportunistic maintenance for multi-component systems
  Computers & Industrial Engineering, Vol. 109
- Performance-based contracting: contextual factors and the degree of buyer supplier integration
  Journal of Business & Industrial Marketing, Vol. 32, No. 5
- A Risk‐based Approach to Managing Performance‐based Maintenance Contracts
  1 August 2016 | Quality and Reliability Engineering International, Vol. 33, No. 4
- The Car Sharing Economy: Interaction of Business Model Choice and Product Line Design
  Ioannis Bellos,
  Mark Ferguson,
  L. Beril Toktay
  23 February 2017 | Manufacturing & Service Operations Management, Vol. 19, No. 2
- Product-Service Systems for servitization of the automotive industry: a literature review
  10 November 2016 | International Journal of Production Research, Vol. 55, No. 7
- The practice of performance-based contracting in developing countries' public procurement: the case of ethiopia
  Journal of Public Procurement, Vol. 17, No. 3
- The Strategic Role of Business Insurance
  Juan Camilo Serpa,
  Harish Krishnan
  5 July 2016 | Management Science, Vol. 63, No. 2
- Towards value-driven strategies in pricing IT solutions
  1 February 2017 | Journal of Revenue and Pricing Management, Vol. 16, No. 1
- Reliability or Inventory? An Analysis of Performance-Based Contracts for Product Support Services
  4 October 2016
- Product-Service Systems Under Availability-Based Contracts: Maintenance Optimization and Concurrent System and Contract Design
  23 April 2017
- Collaboration Patterns at Scheduling in 10 Years
  26 August 2017
- Geschäftsmodelle für Industrielle Produkt-Service Systeme
  13 April 2017
- Product biographies in servitization and the circular economy
  Industrial Marketing Management, Vol. 60
- Service Design for a Holistic Customer Experience: A Process Perspective
  SSRN Electronic Journal, Vol. 13
- Optimal Dynamic Appointment Scheduling of Base and Surge Capacity
  SSRN Electronic Journal, Vol. 258
- Assessing the Performance-based Logistics Service Model for Taiwan's Heavy Vehicle Supply Chains
  Transportation Journal, Vol. 56, No. 1
- Fostering incremental and radical innovation through performance-based contracting in buyer-supplier relationships
  International Journal of Operations & Production Management, Vol. 36, No. 11
- Using performance-based contracts to foster innovation in outsourced service delivery
  Industrial Marketing Management, Vol. 59
- Performance-based contracting in the defence industry: Exploring triadic dynamics between government, OEMs and suppliers
  Industrial Marketing Management, Vol. 59
- Performance-based and functional contracting in value-based solution selling
  Industrial Marketing Management, Vol. 59
- Performance-based contracting in business markets
  Industrial Marketing Management, Vol. 59
- A simulation based continuous improvement approach for manufacturing based field repair service contracting
  8 June 2016 | International Journal of Production Research, Vol. 54, No. 21
- A comparison of simple two-part supply chain contracts
  International Journal of Production Economics, Vol. 180
- Reliable flow in forward and after-sales supply chains considering propagated uncertainty
  Transportation Research Part E: Logistics and Transportation Review, Vol. 93
- How Incomplete Contracts Foster Innovation in Inter‐Organizational Relationships
  18 May 2016 | European Management Review, Vol. 13, No. 3
- Who’s to blame or praise? Performance attribution challenges in outsourced service provision in supply chains
  Supply Chain Management: An International Journal, Vol. 21, No. 5
- Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery
- Mass Customizing Spare Parts Support Services Based on Response Time With Inventory Pooling Strategies
  IEEE Transactions on Engineering Management, Vol. 63, No. 3
- Lifecycle Affordability Decisions
- Reverse resource exchanges in service supply chains: the case of returnable transport packaging
  Supply Chain Management: An International Journal, Vol. 21, No. 3
- How Business Customers Judge Solutions: Solution Quality and Value in Use
  1 May 2016 | Journal of Marketing, Vol. 80, No. 3
- Professional service supply chains⋆
  4 April 2016 | Journal of Operations Management, Vol. 42-43, No. 1
- Gas turbine engine prognostics using Bayesian hierarchical models: A variational approach
  Mechanical Systems and Signal Processing, Vol. 70-71
- Implications of Additive Manufacturing for Spare Parts Inventory
  3D Printing and Additive Manufacturing, Vol. 3, No. 1
- Understanding outcome-based contracts
  4 October 2016 | Journal of Strategic Contracting and Negotiation, Vol. 2, No. 1-2
- Offering a downgraded service to enhance profit?
  21 December 2017 | Journal of the Operational Research Society, Vol. 67, No. 2
- The impact of fleet size on performance-based incentive management
  21 December 2017 | Journal of the Operational Research Society, Vol. 67, No. 2
- Valuation of performance-based contracts for capital equipment: A stochastic programming approach
  4 January 2016 | The Engineering Economist, Vol. 61, No. 1
- Review of Quantitative Methods for Designing Availability-Based Contracts
  11 April 2016 | Journal of Cost Analysis and Parametrics, Vol. 9, No. 1
- Planning Services: A Control Tower Solution for Managing Spare Parts
  22 August 2015
- Servicizing in Supply Chains and Environmental Implications
  16 June 2016
- Configuring PBC for operating of capital goods – A case-based typology
  9 October 2015
- Introduction
  25 May 2016
- Optimal Maintenance Decisions in a Self-Maintenance Scenario
  25 May 2016
- Equipment Maintenance Support Under Performance-Based Contracts
  25 May 2016
- Coordinating a Service Supply Chain under Arms Offset Program’s Intervention by Performance-Based Contracting
  Mathematical Problems in Engineering, Vol. 2016
- Delayed Payments in Supply Chains: The Role of Moral Hazard vs. Bankruptcy
  SSRN Electronic Journal, Vol. 166
- Implications of Innovative Engineering Design on Closed Loop Supply Chain Coordination: Incentives for Input Material Reduction vs. Enhanced Recycling
  SSRN Electronic Journal, Vol. 15
- Oversight and Efficiency in Public Projects: A Regression Discontinuity Analysis
  SSRN Electronic Journal, Vol. 29
- Contracting for Product Support Under Information Asymmetry
  SSRN Electronic Journal, Vol. 63
- Service supply chain management: A review of operational models
  European Journal of Operational Research, Vol. 247, No. 3
- Prediction of service support costs for functional products
  Simulation Modelling Practice and Theory, Vol. 59
- Optimal maintenance service contract involving discrete preventive maintenance using principal agent theory
- Performance Based Contracting for the manufacturing industry by using integrated platform and dynamic pricing model
- Pricing strategies of service offerings in manufacturing companies: a literature review and empirical investigation
  30 April 2015 | Production Planning & Control, Vol. 26, No. 14-15
- A service incubator business model: external networking orientation
  IMP Journal, Vol. 9, No. 3
- Managing the Performance Trade‐Offs from Partner Integration: Implications of Contract Choice in R&D Projects
  1 October 2015 | Production and Operations Management, Vol. 24, No. 10
- The adoption and use of through-life engineering services within UK manufacturing organisations
  18 July 2014 | Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, Vol. 229, No. 10
- Dynamics of service definitions—An explorative case study of the purchasing process of professional ICT-services
  Journal of Purchasing and Supply Management, Vol. 21, No. 3
- Signaling New Product Reliability with After-Sales Service Contracts
  Nitin Bakshi,
  Sang-Hyun Kim,
  Nicos Savva
  19 January 2015 | Management Science, Vol. 61, No. 8
- On the upgrading policy after the redesign of a component for reliability improvement
  European Journal of Operational Research, Vol. 244, No. 3
- Operations–finance interface models: A literature review and framework
  European Journal of Operational Research, Vol. 244, No. 3
- Strategic sourcing with multi-stakeholders through value co-creation: An evidence from global health care company
  International Journal of Production Economics, Vol. 166
- Performance-based contracting for advanced logistics services
  International Journal of Physical Distribution & Logistics Management, Vol. 45, No. 6
- Special spare parts management in 4s enterprise
- Performance-based contracting: a literature review and future research directions
  17 November 2014 | International Journal of Production Research, Vol. 53, No. 12
- Performance‐Based Logistics and Interfirm Team Processes: An Empirical Investigation
  17 June 2015 | Journal of Business Logistics, Vol. 36, No. 2
- Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact
  Buket Avci,
  Karan Girotra,
  Serguei Netessine
  17 July 2014 | Management Science, Vol. 61, No. 4
- Industrial services – the solution provider’s stairway to heaven or highway to hell?
  Benchmarking: An International Journal, Vol. 22, No. 2
- A game-theoretical approach for optimizing maintenance, spares and service capacity in performance contracting
  International Journal of Production Economics, Vol. 161
- Controlling a supplier’s subcontracting decisions through contractual enforcement or economic incentives
  28 July 2014 | International Journal of Production Research, Vol. 53, No. 1
- Servitization as Innovation in Manufacturing—A Review of the Literature
  9 April 2015
- Contract Design of Logistics Performance-Based Contracting: A Morphological Box
  31 December 2014
- Instruments of Business Relationship Management
  1 August 2014
- Payment for Results: Signaling Efficiency in Non-Profit Operations
  SSRN Electronic Journal, Vol. 91
- A Mean-Variance Disaster Relief Supply Chain Network Model for Risk Reduction with Stochastic Link Costs, Time Targets, and Demand Uncertainty
  SSRN Electronic Journal, Vol. 11
- Is Servicization a Win-Win Strategy? Profitability and Environmental Implications of Servicization
  SSRN Electronic Journal, Vol. 63
- A Review of Service Supply Chain and Future Prospects
  Journal of Service Science and Management, Vol. 08, No. 04
- Integrated spare parts logistics and operations planning for maintenance service providers
  International Journal of Production Economics, Vol. 158
- Opening the online marketplace: An examination of hotel pricing and travel agency on-line distribution of rooms
  Tourism Management, Vol. 45
- An innovative uncertainty management framework to support contracting for product-service availability
  Journal of Service Management, Vol. 25, No. 5
- Converting knowledge into value
  International Journal of Physical Distribution & Logistics Management, Vol. 44, No. 8/9
- Performance-based logistics – an illusive panacea or a concept for the future?
  Journal of Manufacturing Technology Management, Vol. 25, No. 7
- Cutting Cost in Service Systems: Are You Running with Scissors?
  19 August 2014 | Strategic Change, Vol. 23, No. 5-6
- Maximizing system availability through joint decision on component redundancy and spares inventory
  European Journal of Operational Research, Vol. 237, No. 1
- Contracting a Development Supplier in the Face of a Cost-Competitive Second Source of Supply
  IEEE Transactions on Engineering Management, Vol. 61, No. 3
- Pricing of Full‐Service Repair Contracts with Learning, Optimized Maintenance, and Information Asymmetry
  25 August 2014 | Decision Sciences, Vol. 45, No. 4
- Designing and Controlling the Outsourced Supply Chain
  30 July 2014 | Foundations and Trends® in Technology, Information and Operations Management, Vol. 7, No. 1-2
- Digital manufacturing-driven transformations of service supply chains for complex products
  Supply Chain Management: An International Journal, Vol. 19, No. 4
- Analysis of the Contributions to the Performance of a Functional Product Design Using Simulation
  11 March 2016 | Safety and Reliability, Vol. 34, No. 2
- Incomplete Contracting in Strategic Alliances
- Analysis of management practices in performance-based outsourcing contracts
  Business Process Management Journal, Vol. 20, No. 2
- Performance-based contracting in service supply chains: a service provider risk perspective
  Supply Chain Management: An International Journal, Vol. 19, No. 2
- Using Monte Carlo simulation as support for decision making while negotiating a PBL contract
- A model for considering the impact of rescheduling planned maintenance activities in a maintenance service contract
  28 February 2012 | Production Planning & Control, Vol. 25, No. 3
- Contracts for Changing Times: Sourcing with Raw Material Price Volatility and Information Asymmetry
  Wei Zhang,
  Deke Zhou,
  Liwen Liu
  27 September 2013 | Manufacturing & Service Operations Management, Vol. 16, No. 1
- The Impact of Servitization on Key Competences and Qualification Profiles in the Machine Building Industry
  14 June 2014
- Produzenten als Dienstleister: Auf dem Weg zu interaktiven hybriden Wertschöpfungssystemen
  29 March 2014
- Preissysteme zur Gestaltung und Aufteilung des Service Value
  15 April 2014
- Dienstleistungsbasierte Geschäftsmodelle für entmaterialisierte Werkzeugmaschinensysteme – Entscheidungsbaummodellierung zur Bewertung flexibilitätsorientierter Dienstleistungen
  22 July 2014
- PBL in the United States Defense Sector: Progress and Prospects
  23 October 2013
- PBL in the Private Aerospace Industry
  23 October 2013
- Performance Based Logistics – A New Management Approach in the Defense Sector
  23 October 2013
- System-oriented inventory models for spare parts
  Surveys in Operations Research and Management Science, Vol. 19, No. 1
- Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance
  SSRN Electronic Journal, Vol. 27
- Contracting in Medical Equipment Maintenance Services: An Empirical Investigation
  SSRN Electronic Journal, Vol. 1
- Manufacturing in a High Cost Environment
- Optimal Contracts for Outsourcing of Repair and Restoration Services
  Nitish Jain,
  Sameer Hasija,
  Dana G. Popescu
  30 December 2013 | Operations Research, Vol. 61, No. 6
- Identifying uncertainties for industrial service delivery: a systems approach
  International Journal of Production Research, Vol. 51, No. 21
- Research on the Service System of Wind Power Equipment Aftermarket
  3 September 2013 | Applied Mechanics and Materials, Vol. 401-403
- A providers’ perspective on supplier relationships in performance-based contracting
  Journal of Purchasing and Supply Management, Vol. 19, No. 3
- Power-by-the-hour: the role of technology in reshaping business strategy at Rolls-Royce
  Technology Analysis & Strategic Management, Vol. 25, No. 8
- Designing Service Level Agreements for Inventory Management
  1 September 2013 | Production and Operations Management, Vol. 22, No. 5
- Outcome-based contracts as new business model: The role of partnership and value-driven relational assets
  Industrial Marketing Management, Vol. 42, No. 5
- A refined typology of product–service systems based on functional hierarchy modeling
  Journal of Cleaner Production, Vol. 51
- Sourcing for Supplier Effort and Competition: Design of the Supply Base and Pricing Mechanism
  Cuihong Li,
  28 January 2013 | Management Science, Vol. 59, No. 6
- The compatibility of durable goods with contingent generic consumables
  Omega, Vol. 41, No. 3
- Servitization: Is a Paradigm Shift in the Business Model and Service Enterprise Required?
  20 May 2013 | Strategic Change, Vol. 22, No. 3-4
- Servitization: Disentangling the impact of service business model innovation on manufacturing firm performance
  7 March 2013 | Journal of Operations Management, Vol. 31, No. 4
- Dynamic Business Share Allocation in a Supply Chain with Competing Suppliers
  Hongmin Li,
  Hao Zhang,
  Charles H. Fine,
  1 April 2013 | Operations Research, Vol. 61, No. 2
- COOPERATION CONTRACT IN TOURISM SUPPLY CHAINS: THE OPTIMAL PRICING STRATEGY OF HOTELS FOR COOPERATIVE THIRD PARTY STRATEGIC WEBSITES
  Annals of Tourism Research, Vol. 41
- Product service systems: exploring operational practices
  The Service Industries Journal, Vol. 33, No. 5
- Incentive issues in performance-based outsourcing contracts in the UK defence industry: a simulation study
  7 February 2012 | Production Planning & Control, Vol. 24, No. 4-5
- Performance‐based logistics: a portfolio for contracting military supply
  International Journal of Physical Distribution & Logistics Management, Vol. 43, No. 2
- Redundancy Optimization for Critical Components in High-Availability Technical Systems
  Kurtuluş Barış Öner,
  Alan Scheller-Wolf,
  Geert-Jan van Houtum,
  8 February 2013 | Operations Research, Vol. 61, No. 1
- Sustainable PLM through Intelligent Products
  Engineering Applications of Artificial Intelligence, Vol. 26, No. 2
- Enhancing the design dialogue: an architecture to document engineering design activities
  Journal of Engineering Design, Vol. 24, No. 2
- Increased Raw Material Efficiency through Product-Service Systems in Resource-Intensive Production Processes? Barriers, Chances and an Assessment Approach
- Service Support System Modelling Language for Simulation-driven Development of Functional Products
  Procedia CIRP, Vol. 11
- Impact of Operational Systems on Supplier's Response Under Performance-based Contracts
  Procedia Computer Science, Vol. 16
- Understanding operational availability in performance-based logistics and maintenance services
- An Advanced Heuristic for Multiple‐Option Spare Parts Procurement after End‐of‐Production
  1 January 2013 | Production and Operations Management, Vol. 22, No. 1
- Risk-Aversion and Service Usage Elasticity: An Empirical and Theoretical Study of Contracting in Managed Print Service
  SSRN Electronic Journal, Vol. 85
- To Sell and to Provide? The Economic and Environmental Implications of the Auto Manufacturer's Involvement in the Car Sharing Business
  SSRN Electronic Journal, Vol. 58
- ERP Implementation Service Supply Chain
- Performance-Based Contracts for Outpatient Medical Services
  Houyuan Jiang,
  Zhan Pang,
  Sergei Savin,
  3 August 2012 | Manufacturing & Service Operations Management, Vol. 14, No. 4
- Pricing of full-service repair contracts
  European Journal of Operational Research, Vol. 222, No. 1
- Planning performance based contracts considering reliability and uncertain system usage
  21 December 2017 | Journal of the Operational Research Society, Vol. 63, No. 10
- Cross-training policies in field services
  International Journal of Production Economics, Vol. 138, No. 1
- Industrial field service network planning: Existing methods in supply chain planning and modeling and their applicability for field services
- Service Supply Chain: Configuration Structure and Operations Mechanism
- Designing Service Level Contracts for Supply Chain Coordination
  1 July 2012 | Production and Operations Management, Vol. 21, No. 4
- Value, Variety and Viability
  International Journal of Service Science, Management, Engineering, and Technology, Vol. 3, No. 3
- Improving the computational efficiency of metric-based spares algorithms
  European Journal of Operational Research, Vol. 219, No. 2
- Modelling information requirements in complex engineering services
  Computers in Industry, Vol. 63, No. 4
- Optimizing reliability and service parts logistics for a time-varying installed base
  European Journal of Operational Research, Vol. 218, No. 1
- Public procurement through performance-based logistics: Conceptual underpinnings and empirical insights
  Journal of Public Procurement, Vol. 12, No. 2
- Value Loops
  13 January 2013
- Product Performance Based Business Models: A Service Based Perspective
- Sourcing for Supplier Effort and Competition: Design of the Supply Base and Pricing Mechanism
  SSRN Electronic Journal, Vol. 6
- Electric Vehicles with a Battery Switching Station: Adoption and Environmental Impact
  SSRN Electronic Journal, Vol. 58
- Servitization: Disentangling the Impact of Service Business Model Innovation on the Performance of Manufacturing Firms
  SSRN Electronic Journal, Vol. 58
- Network and Contract Optimization for Maintenance Services with Remanufacturing
  SSRN Electronic Journal, Vol. 31
- Business Case Analysis and the Confounds of Innovation Driven by Performance-Based Postproduction Support Strategies
  Transportation Journal, Vol. 51, No. 1
- Performance-based MRO service contracts with two customer classes
- Public Versus Private Sector Procurement Ethics and Strategy: What Each Sector can Learn from the Other
  10 May 2011 | Journal of Business Ethics, Vol. 103, No. 4
- Explaining the effectiveness of performance‐based logistics: a quantitative examination
  The International Journal of Logistics Management, Vol. 22, No. 3
- A study of repairable parts inventory system operating under performance-based contract
  European Journal of Operational Research, Vol. 214, No. 2
- Supply chain outsourcing under exchange rate risk and competition
  Omega, Vol. 39, No. 5
- Mixing Bayes and empirical Bayes inference to anticipate the realization of engineering concerns about variant system designs
  Reliability Engineering & System Safety, Vol. 96, No. 8
- The Newsvendor Problem with Advertising Revenue
  Zhengping Wu,
  Wanshan Zhu,
  Pascale Crama,
  21 January 2011 | Manufacturing & Service Operations Management, Vol. 13, No. 3
- Managing performance based logistics by balancing reliability and spare parts stocking
- A multi-criteria approach for performance based maintenance with variable fleet size
- Operations strategy for the effective delivery of integrated industrial product‐service offerings
  International Journal of Operations & Production Management, Vol. 31, No. 5
- Understanding service uncertainties in industrial product–service system cost estimation
  19 June 2010 | The International Journal of Advanced Manufacturing Technology, Vol. 52, No. 9-12
- A Framework for Service Information Requirements
  1 July 2011
- Service Uncertainty and Cost for Product Service Systems
  1 July 2011
- Business Models for the Internet of Things
  24 March 2011
- Criteria for assessing the Value of Product Service System Design Alternatives: an Aerospace Investigation
  7 March 2011
- Using Simulation for Setting Terms of Performance Based Contracts
  21 June 2011
- Instrumente des Geschäftsbeziehungsmanagements
- Aligning Partnering Strategy, Partner Governance and Partner Management in R&D Projects: The Impact of Contract Choice
  SSRN Electronic Journal, Vol. 34
- Reliability or Inventory? Analysis of Product Support Contracts in the Defense Industry
  SSRN Electronic Journal, Vol. 36
- Impact of Performance-Based Contracting on Product Reliability: An Empirical Analysis
  SSRN Electronic Journal, Vol. 110
- Optimal Contracts for Outsourcing of Repair and Restoration Services
  SSRN Electronic Journal, Vol. 12
- Towards a service-based business model – Key aspects for future competitive advantage
  European Management Journal, Vol. 28, No. 6
- Clarifying the concept of performance‐based contracting in manufacturing industries
  Journal of Service Management, Vol. 21, No. 5
- Outcome‐based service contracts in the defence industry – mitigating the challenges
  Journal of Service Management, Vol. 21, No. 5
- Comparing provider‐customer constellations of visibility‐based service
  Journal of Service Management, Vol. 21, No. 5
- A framework for performance based logistics: A system of systems approach
- Contracting for Infrequent Restoration and Recovery of Mission-Critical Systems
  Sang-Hyun Kim,
  Morris A. Cohen,
  Serguei Netessine,
  Senthil Veeraraghavan,
  21 July 2010 | Management Science, Vol. 56, No. 9
- EVOLVING A THEORY OF PERFORMANCE‐BASED LOGISTICS USING INSIGHTS FROM SERVICE DOMINANT LOGIC
  10 May 2011 | Journal of Business Logistics, Vol. 31, No. 2
- Organizational dimensions of e-maintenance: a multi-contextual perspective
  19 April 2011 | International Journal of System Assurance Engineering and Management, Vol. 1, No. 3
- Optimization of component reliability in the design phase of capital goods
  European Journal of Operational Research, Vol. 205, No. 3
- Benefits and uncertainties of performance‐based contracting in manufacturing industries
  Journal of Service Management, Vol. 21, No. 4
- The effects of varying emphasis on risk premiums on performance-based MRO contracts
- Contracting for Collaborative Services
  Guillaume Roels,
  Uday S. Karmarkar,
  Scott Carr,
  15 March 2010 | Management Science, Vol. 56, No. 5
- Revenue models for integrated customer solutions: Concept and organizational implementation
  13 May 2010 | Journal of Revenue and Pricing Management, Vol. 9, No. 3
- Pricing Third-Party Logistics Services: Integrating Insights from the Logistics and Industrial Services Literature
  Transportation Journal, Vol. 49, No. 2
- Engineering 2.0: Exploring Lightweight Technologies for the Virtual Enterprise
  12 February 2010
- Flexibility in industrial product-service systems and use-oriented business models
  CIRP Journal of Manufacturing Science and Technology, Vol. 3, No. 2
- Procurement Control against Supply Chain Upstream Risk and Inefficiency
  SSRN Electronic Journal, Vol. 47
- Product Service Systems: Exploring Service Operations Strategies
  SSRN Electronic Journal, Vol. 54
- Cross Training Policies in Field Services
  SSRN Electronic Journal, Vol. 35
- Service-based business concepts: A typology for business-to-business markets
  European Management Journal, Vol. 27, No. 6
- Outcome-based contracts as a driver for systems thinking and service-dominant logic in service science: Evidence from the defence industry
  European Management Journal, Vol. 27, No. 6
- Last Mile Vehicle Supply Chain in the International Federation of Red Cross and Red Crescent Societies
  SSRN Electronic Journal, Vol. 9
- Project management—A holistic approach for managed services
- Sourcing Through Auctions and Audits
  1 March 2008 | Production and Operations Management, Vol. 17, No. 2
- Contracting in Transition
  SSRN Electronic Journal, Vol. 143
- Efficient Contracting in a Make-to-Order Supply Chain with Asymmetric Information and Hidden Action
  SSRN Electronic Journal, Vol. 46
- Can We All Get Along? Incentive Contracts to Bridge the Marketing and Operations Divide
  SSRN Electronic Journal, Vol. 52

cover image Management Science

Volume 53, Issue 12

December 2007

Pages iv-1989

Article Information

Supplemental Material

Metrics

Information

Received:January 11, 2006
Published Online:December 01, 2007

Copyright © 2007, INFORMS

Cite as

Sang-Hyun Kim, Morris A. Cohen, Serguei Netessine, (2007) Performance Contracting in After-Sales Service Supply Chains. Management Science 53(12):1843-1858.

https://doi.org/10.1287/mnsc.1070.0741

Keywords