Staffing Multiskill Call Centers via Linear Programming and Simulation
Published Online:1 Feb 2008https://doi.org/10.1287/mnsc.1070.0824
Supplemental Material
mnsc.1070.0824-sm-ec.pdf (62 KB)
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Volume 54, Issue 2
February 2008
Pages iv-414
Article Information
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- Received:November 11, 2004
- Published Online:February 01, 2008
Copyright © 2008, INFORMS
Cite as
Mehmet Tolga Cezik, Pierre L'Ecuyer, (2008) Staffing Multiskill Call Centers via Linear Programming and Simulation. Management Science 54(2):310-323.
https://doi.org/10.1287/mnsc.1070.0824
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