Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations

Diwas S. Kc
Diwas S. Kc
[email protected]
Goizueta Business School, Emory University, Atlanta, Georgia 30322
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,
Christian Terwiesch
Christian Terwiesch
[email protected]
The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104
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Diwas S. Kc

[email protected]

Goizueta Business School, Emory University, Atlanta, Georgia 30322

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,

Christian Terwiesch

Christian Terwiesch

[email protected]

The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104

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Published Online:6 Jul 2009https://doi.org/10.1287/mnsc.1090.1037

Supplemental Material

mnsc.1090.1037-sm-ec.pdf (171 KB)

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cover image Management Science

Volume 55, Issue 9

September 2009

Pages iv-1604

Article Information

Supplemental Material

Metrics

Information

Received:April 24, 2007
Accepted:April 03, 2009
Published Online:July 06, 2009

Copyright © 2009, INFORMS

Cite as

Diwas S. Kc, Christian Terwiesch, (2009) Impact of Workload on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations. Management Science 55(9):1486-1498.

https://doi.org/10.1287/mnsc.1090.1037

Keywords