Do Incumbents Improve Service Quality in Response to Entry? Evidence from Airlines' On-Time Performance
Published Online:17 Jul 2014https://doi.org/10.1287/mnsc.2014.1918
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Volume 61, Issue 2
February 2015
Pages iv-vi, 249-486
Article Information
Supplemental Material
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Information
- Received:March 12, 2012
- Accepted:November 22, 2013
- Published Online:July 17, 2014
Copyright © 2015, INFORMS
Cite as
Jeffrey T. Prince, Daniel H. Simon (2014) Do Incumbents Improve Service Quality in Response to Entry? Evidence from Airlines' On-Time Performance. Management Science 61(2):372-390.
https://doi.org/10.1287/mnsc.2014.1918
Keywords
