Service Quality Variability and Termination Behavior
Published Online:17 Apr 2015https://doi.org/10.1287/mnsc.2014.2105
Supplemental Material
mnsc.2014.2105-sm-appendices.pdf (380 KB)
- Cited by
- 20 January 2026 | Journal of Services Marketing, Vol. 40, No. 6
- 1 December 2025 | Journal of Systems Science and Systems Engineering, Vol. 35, No. 1
- 28 October 2025 | Modern Supply Chain Research and Applications, Vol. 7, No. 4
- 31 January 2025 | Humanities and Social Sciences Communications, Vol. 12, No. 1
- Annals of Tourism Research Empirical Insights, Vol. 6, No. 2
- 2 May 2025 | Journal of Marketing Research, Vol. 62, No. 5
- Journal of Retailing, Vol. 101, No. 3
- 10 December 2024 | Transportation Science, Vol. 59, No. 2
- 27 September 2024 | Customer Needs and Solutions, Vol. 11, No. 1
- 17 October 2024 | Journal of Services Marketing, Vol. 38, No. 8
- International Journal of Production Economics, Vol. 269
- 29 September 2022 | Journal of Marketing Analytics, Vol. 11, No. 4
- 22 December 2022 | Review of Marketing Science, Vol. 21, No. 1
- 31 May 2023 | Creativity and Innovation Management, Vol. 32, No. 3
- 27 September 2022 | Operations Research, Vol. 71, No. 4
- 14 September 2022 | Journal of Marketing Research, Vol. 60, No. 1
- 1 January 2023 | SSRN Electronic Journal, Vol. 9
- 1 May 2022 | Production and Operations Management, Vol. 31, No. 5
- International Journal of Production Economics, Vol. 246
- 2 September 2020 | Journal of Service Research, Vol. 24, No. 3
- 27 October 2020 | Journal of Service Research, Vol. 24, No. 3
- 13 April 2021 | Operations Research, Vol. 69, No. 3
- 12 February 2021 | Journal of Marketing Research, Vol. 58, No. 2
- 22 November 2019 | Organizational Research Methods, Vol. 24, No. 2
- 21 August 2020 | Management Science, Vol. 67, No. 3
- 29 September 2020 | Journal of Enterprise Information Management, Vol. 34, No. 1
- 18 July 2020 | Journal of Consumer Research, Vol. 47, No. 5
- 12 December 2019 | The Japanese Economic Review, Vol. 71, No. 4
- Information & Management, Vol. 57, No. 6
- SSRN Electronic Journal, Vol. 55
- 10 September 2018 | International Journal of Logistics Research and Applications, Vol. 22, No. 6
- 8 July 2019 | Marketing Science, Vol. 38, No. 4
- 31 May 2018 | Asia-Pacific Journal of Operational Research, Vol. 35, No. 03
- SSRN Electronic Journal, Vol. 13
- International Journal of Contemporary Hospitality Management, Vol. 28, No. 11
- 31 May 2016 | Marketing Science, Vol. 35, No. 5
- SSRN Electronic Journal, Vol. 31
- SSRN Electronic Journal, Vol. 32
Volume 61, Issue 11
November 2015
Pages iv-vi, 2549-2824
Article Information
Supplemental Material
Metrics
Information
- Received:May 19, 2013
- Accepted:September 10, 2014
- Published Online:April 17, 2015
Copyright © 2015, INFORMS
Cite as
S. Sriram, Pradeep K. Chintagunta, Puneet Manchanda (2015) Service Quality Variability and Termination Behavior. Management Science 61(11):2739-2759.
https://doi.org/10.1287/mnsc.2014.2105
Keywords
