The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance
Published Online:21 Jul 2015https://doi.org/10.1287/mnsc.2014.2141
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Volume 62, Issue 3
March 2016
Pages iv-vii, 631-903
Article Information
Supplemental Material
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- Received:May 22, 2013
- Accepted:December 04, 2014
- Published Online:July 21, 2015
Copyright © 2016, INFORMS
Cite as
Claire Senot, Aravind Chandrasekaran, Peter T. Ward, Anita L. Tucker, Susan D. Moffatt-Bruce (2015) The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance. Management Science 62(3):829-848.
https://doi.org/10.1287/mnsc.2014.2141
Keywords
