Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems

• Soroush Saghafian

  Soroush Saghafian

  [email protected]

  http://orcid.org/0000-0002-9781-6561

  Harvard Kennedy School, Harvard University, Cambridge, Massachusetts 02138

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  ,
• Wallace J. Hopp

  Corresponding Author

  Wallace J. Hopp

  [email protected]

  http://orcid.org/0000-0003-1586-8606

  Ross School of Business, University of Michigan, Ann Arbor, Michigan 48109

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  ,
• Seyed M. R. Iravani

  Seyed M. R. Iravani

  [email protected]

  Department of Industrial Engineering and Management Sciences, Northwestern University, Evanston, Illinois 60208

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  ,
• Yao Cheng

  Yao Cheng

  [email protected]

  Department of Industrial Engineering and Management Sciences, Northwestern University, Evanston, Illinois 60208

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  ,
• Daniel Diermeier

  Daniel Diermeier

  [email protected]

  Office of the Provost, University of Chicago, Chicago, Illinois 60637

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