At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance

Tom Fangyun Tan
Corresponding Author
Tom Fangyun Tan
[email protected]
http://orcid.org/0000-0002-1973-6515
Cox Business School, Southern Methodist University, Dallas, Texas 75275;
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,
Serguei Netessine
Serguei Netessine
[email protected]
http://orcid.org/0000-0002-3587-3894
The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104
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Tom Fangyun Tan

Corresponding Author

Tom Fangyun Tan

[email protected]

http://orcid.org/0000-0002-1973-6515

Cox Business School, Southern Methodist University, Dallas, Texas 75275;

Search for more papers by this author

,

Serguei Netessine

Serguei Netessine

[email protected]

http://orcid.org/0000-0002-3587-3894

The Wharton School, University of Pennsylvania, Philadelphia, Pennsylvania 19104

Search for more papers by this author

Published Online:8 Nov 2019https://doi.org/10.1287/mnsc.2019.3430

Supplemental Material

mnsc.2019.3430.sm1.pdf

cover image Management Science

Volume 66, Issue 10

October 2020

Pages 4359-4919, iii-iv

Article Information

Supplemental Material

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Received:September 11, 2017
Accepted:June 13, 2019
Published Online:November 08, 2019

Copyright © 2019, INFORMS

Cite as

Tom Fangyun Tan, Serguei Netessine (2019) At Your Service on the Table: Impact of Tabletop Technology on Restaurant Performance. Management Science 66(10):4496-4515.

https://doi.org/10.1287/mnsc.2019.3430

Keywords