When Will Workers Follow an Algorithm? A Field Experiment with a Retail Business
Published Online:19 Jun 2020https://doi.org/10.1287/mnsc.2020.3599
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Article Information
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- Received:April 11, 2018
- Accepted:December 21, 2019
- Published Online:June 19, 2020
Copyright © 2020, INFORMS
Cite as
Kohei Kawaguchi (2020) When Will Workers Follow an Algorithm? A Field Experiment with a Retail Business. Management Science 67(3):1670-1695.
https://doi.org/10.1287/mnsc.2020.3599
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