The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
- Andrew Daw ,
Corresponding Author
Andrew Daw
[email protected]https://orcid.org/0000-0003-1758-0200
Marshall School of Business, University of Southern California, Los Angeles, California 90089
- Antonio Castellanos ,
Antonio Castellanos
[email protected]https://orcid.org/0000-0002-0481-6627
Booth School of Business, University of Chicago, Chicago, Illinois 60637
- Galit B. Yom-Tov ,
Galit B. Yom-Tov
[email protected]https://orcid.org/0000-0003-0295-7968
Faculty of Data and Decision Sciences, Technion—Israel Institute of Technology, Haifa 3200003, Israel
- Jamol Pender ,
Jamol Pender
[email protected]https://orcid.org/0000-0002-5418-6918
School of Operations Research and Information Engineering, Cornell University, Ithaca, New York 14850
- Leor Gruendlinger
Corresponding Author
Andrew Daw
[email protected]https://orcid.org/0000-0003-1758-0200
Marshall School of Business, University of Southern California, Los Angeles, California 90089
Antonio Castellanos
[email protected]https://orcid.org/0000-0002-0481-6627
Booth School of Business, University of Chicago, Chicago, Illinois 60637
Galit B. Yom-Tov
[email protected]https://orcid.org/0000-0003-0295-7968
Faculty of Data and Decision Sciences, Technion—Israel Institute of Technology, Haifa 3200003, Israel
Jamol Pender
[email protected]https://orcid.org/0000-0002-5418-6918
School of Operations Research and Information Engineering, Cornell University, Ithaca, New York 14850
Supplemental Material
The replication files for this article are available HERE.
