Social Queues (Cues): Impact of Others’ Waiting in Line on One’s Service Time

The authors thank Vishal Agrawal, Vlad Babich, Robin Dillon-Merril, Kasra Ferdows, Rebecca Hamilton, Victor Jose, Bardia Kamrad, Keith Ord, Guillaume Roels, Necati Tereyağoğlu, Canan Ulu, Şafak Yücel, and seminar participants at the University of Texas Dallas and INFORMS for insightful and constructive comments. The authors also thank department editor Jay Swaminathan, the associate editor, and three anonymous reviewers for helpful comments that resulted in a much improved paper.