Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact
Published Online:31 Mar 2025https://doi.org/10.1287/mnsc.2022.01029
Supplemental Material
The replication files for this article are available HERE.
Volume 71, Issue 11
November 2025
Pages 8995-9868, iv-vi
Article Information
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- Received:April 04, 2022
- Accepted:July 04, 2024
- Published Online:March 31, 2025
Copyright © 2025, INFORMS
Cite as
Michelle A. Kinch, Ryan W. Buell (2025) Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact. Management Science 71(11):9710-9729.
https://doi.org/10.1287/mnsc.2022.01029
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