Retention or Acquisition? Behavior-Based Quality Disclosure

Jianqiang Zhang
Jianqiang Zhang
[email protected]
https://orcid.org/0000-0002-8600-0014
School of Business, Jiangnan University, Wuxi 214122, China
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Krista J. Li
Corresponding Author
Krista J. Li
[email protected]
https://orcid.org/0000-0002-5037-9202
Department of Marketing, Kelley School of Business, Indiana University, Bloomington, Indiana 47405
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Jianqiang Zhang

Jianqiang Zhang

[email protected]

https://orcid.org/0000-0002-8600-0014

School of Business, Jiangnan University, Wuxi 214122, China

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,

Corresponding Author

Krista J. Li

[email protected]

https://orcid.org/0000-0002-5037-9202

Department of Marketing, Kelley School of Business, Indiana University, Bloomington, Indiana 47405

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Published Online:31 Jan 2025https://doi.org/10.1287/mnsc.2022.01081

Supplemental Material

mnsc.2022.01081.sm1.pdf

cover image Management Science

Volume 71, Issue 10

October 2025

Pages 8097-8993, iv-vi

Article Information

Supplemental Material

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Information

Received:April 08, 2022
Accepted:October 16, 2024
Published Online:January 31, 2025

Copyright © 2025, INFORMS

Cite as

Jianqiang Zhang, Krista J. Li (2025) Retention or Acquisition? Behavior-Based Quality Disclosure. Management Science 71(10):8510-8525.

https://doi.org/10.1287/mnsc.2022.01081

Keywords

Acknowledgments

The authors thank the department editor, the associate editor, and the anonymous reviewers for their constructive guidance in the review process.