The Challenge of Understanding What Users Want: Inconsistent Preferences and Engagement Optimization
Published Online:7 Nov 2023https://doi.org/10.1287/mnsc.2022.03683
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Volume 70, Issue 9
September 2024
Pages 5627-6482, iii-v
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- Received:November 28, 2022
- Accepted:September 17, 2023
- Published Online:November 07, 2023
Copyright © 2023, INFORMS
Cite as
Jon Kleinberg, Sendhil Mullainathan, Manish Raghavan (2023) The Challenge of Understanding What Users Want: Inconsistent Preferences and Engagement Optimization. Management Science 70(9):6336-6355.
https://doi.org/10.1287/mnsc.2022.03683
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The authors thank Cristos Goodrow and the participants in the AI, Policy, and Practice initiative at Cornell for valuable feedback. A preliminary version of this work appeared as an extended abstract at the 2022 ACM Conference on Economics and Computation (Kleinberg et al. 2022).
