Identity Disclosure and Anthropomorphism in Voice Chatbot Design: A Field Experiment

• Yuqian Xu

  Yuqian Xu

  [email protected]

  https://orcid.org/0000-0003-3085-005X

  Kenan-Flagler Business School, University of North Carolina at Chapel Hill, Chapel Hill, North Carolina 27599

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• Hongyan Dai

  Corresponding Author

  Hongyan Dai

  [email protected]

  https://orcid.org/0000-0003-3259-3608

  Business School, Central University of Finance and Economics, Beijing 100081, China

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• Wanfeng Yan

  Wanfeng Yan

  [email protected]

  Partner and VP of Technology, YunYou Freight, Beijing 100020, China

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