Taxi Drivers’ Response to Cancellations and No-Shows: New Evidence for Reference-Dependent Preferences

Hai Long Duong
Hai Long Duong
[email protected]
https://orcid.org/0000-0002-6669-9008
Futureproof Technologies, Hai Phong City, Vietnam, 180000;
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,
Junhong Chu
Junhong Chu
[email protected]
https://orcid.org/0000-0003-0622-1851
NUS Business School, National University of Singapore, Singapore 117592;
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,
Dai Yao
Dai Yao
[email protected]
https://orcid.org/0000-0002-0852-0700
Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong
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Hai Long Duong

[email protected]

https://orcid.org/0000-0002-6669-9008

Futureproof Technologies, Hai Phong City, Vietnam, 180000;

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,

Junhong Chu

[email protected]

https://orcid.org/0000-0003-0622-1851

NUS Business School, National University of Singapore, Singapore 117592;

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,

Dai Yao

[email protected]

https://orcid.org/0000-0002-0852-0700

Faculty of Business, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong

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Published Online:16 Mar 2022https://doi.org/10.1287/mnsc.2022.4349

Supplemental Material

mnsc.2022.4349.sm1.pdf

The replication files for this article are available HERE.

cover image Management Science

Volume 69, Issue 1

January 2023

Pages 1-721, iii-iv

Article Information

Supplemental Material

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Received:June 03, 2020
Accepted:October 05, 2021
Published Online:March 16, 2022

Copyright © 2022, INFORMS

Cite as

Hai Long Duong, Junhong Chu, Dai Yao (2022) Taxi Drivers’ Response to Cancellations and No-Shows: New Evidence for Reference-Dependent Preferences. Management Science 69(1):179-199.

https://doi.org/10.1287/mnsc.2022.4349

Keywords

Acknowledgments

The authors are very grateful to one of the leading taxi companies in Singapore for providing the data for the research presented here, and deeply indebted to its management team for sharing their insights on the taxi industry. Any opinions, findings, and conclusions or recommendations expressed in this material are those of the authors and do not reflect the views of the Singapore Ministry of Education or the Singapore Government.