Omnichannel Services: The False Premise and Operational Remedies
Published Online:26 Apr 2022https://doi.org/10.1287/mnsc.2022.4416
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Volume 69, Issue 2
February 2023
Pages 723-1322, iii-iv
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- Received:August 28, 2019
- Accepted:March 06, 2022
- Published Online:April 26, 2022
Copyright © 2022, INFORMS
Cite as
Opher Baron, Xiaole Chen, Yang Li (2022) Omnichannel Services: The False Premise and Operational Remedies. Management Science 69(2):865-884.
https://doi.org/10.1287/mnsc.2022.4416
Keywords
The authors gratefully acknowledge the Department Editor Professor Martínez-de-Albéniz, the Associate Editor, and three anonymous referees for their valuable comments, which helped improve this paper significantly.
