Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform

• Qiuping Yu

  Qiuping Yu

  [email protected]

  http://orcid.org/0000-0001-7476-866X

  Scheller College of Business, Georgia Institute of Technology, Atlanta, Georgia 30308;McDonough School of Business, Georgetown University, Washington, DC 20057;

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• Yiming Zhang

  Yiming Zhang

  [email protected]

  http://orcid.org/0000-0003-2922-7877

  School of Management and Economics, The Chinese University of Hong Kong, Shenzhen, Guangdong 518172, China;Shenzhen Finance Institute, Shenzhen, Guangdong 518000, China;

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• Yong-Pin Zhou

  Corresponding Author

  Yong-Pin Zhou

  [email protected]

  http://orcid.org/0000-0001-5841-8387

  Foster School of Business, University of Washington, Seattle, Washington 98195

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