Published Online:28 Mar 2025https://doi.org/10.1287/mnsc.2023.03292
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Volume 71, Issue 11
November 2025
Pages 8995-9868, iv-vi
Article Information
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- Received:October 09, 2023
- Accepted:December 03, 2024
- Published Online:March 28, 2025
Copyright © 2025, INFORMS
Cite as
Xu Guan, Krista Li, Hao Wu (2025) A Blessing or a Curse? Teletriage Service in Healthcare. Management Science 71(11):9670-9686.
https://doi.org/10.1287/mnsc.2023.03292
Keywords
The authors are grateful to the Department Editor Dmitri Kuksov, the anonymous Associate Editor, and two reviewers for their insightful comments and suggestions that have significantly contributed to this paper. The authors of this paper are listed in alphabetical order. All errors are ours.
