Managing Outpatient Service with Strategic Walk-ins

• Nan Liu

  Nan Liu

  [email protected]

  https://orcid.org/0000-0001-7644-7341

  Carroll School of Management, Boston College, Chestnut Hill, Massachusetts 02467;

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  ,
• Willem van Jaarsveld

  Willem van Jaarsveld

  [email protected]

  https://orcid.org/0000-0003-3620-4067

  Department of Industrial Engineering & Innovation Sciences, Eindhoven University of Technology, 5600 MB Eindhoven, Netherlands;

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  ,
• Shan Wang

  Corresponding Author

  Shan Wang

  [email protected]

  https://orcid.org/0000-0002-4625-7720

  School of Business, Sun Yat-sen University, Guangzhou 510275, China;

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  ,
• Guanlian Xiao

  Guanlian Xiao

  [email protected]

  https://orcid.org/0000-0003-3904-0096

  Haskayne School of Business, University of Calgary, Calgary, Alberta T2N 1N4, Canada

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