Multichannel Healthcare Operations: The Impact of Video Visits on the Usage of In-Person Care

• Suparerk Lekwijit

  Corresponding Author

  Suparerk Lekwijit

  [email protected]

  https://orcid.org/0000-0003-0294-936X

  Department of Information Systems, W. P. Carey School of Business, Arizona State University, Tempe, Arizona 85281

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  ,
• Hummy Song

  Hummy Song

  [email protected]

  https://orcid.org/0000-0003-1335-9314

  Operations, Information and Decisions Department, University of Pennsylvania, Philadelphia, Pennsylvania 19104

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  ,
• Christian Terwiesch

  Christian Terwiesch

  [email protected]

  https://orcid.org/0000-0002-4050-4348

  Operations, Information and Decisions Department, University of Pennsylvania, Philadelphia, Pennsylvania 19104

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  ,
• Krisda Chaiyachati

  Krisda Chaiyachati

  [email protected]

  The Perelman School of Medicine, University of Pennsylvania, Philadelphia, Pennsylvania 19104

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