Call-Routing Schemes for Call-Center Outsourcing
Published Online:1 Jan 2007https://doi.org/10.1287/msom.1060.0119
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Volume 9, Issue 1
Winter 2007
Pages iii-121
Article Information
Supplemental Material
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- Received:May 24, 2004
- Accepted:June 02, 2006
- Published Online:January 01, 2007
Copyright © 2007, INFORMS
Cite as
Noah Gans, Yong-Pin Zhou, (2007) Call-Routing Schemes for Call-Center Outsourcing. Manufacturing & Service Operations Management 9(1):33-50.
https://doi.org/10.1287/msom.1060.0119
Keywords
