Dual Sales Channel Management with Service Competition

Kay-Yut Chen
Kay-Yut Chen
[email protected]
Hewlett-Packard Laboratories, Palo Alto, California 94304
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,
Murat Kaya
Murat Kaya
[email protected]
Sabanci University, Istanbul, 34956, Turkey
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,
Özalp Özer
Özalp Özer
[email protected]
Stanford University, Stanford, California 94305
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Kay-Yut Chen

[email protected]

Hewlett-Packard Laboratories, Palo Alto, California 94304

Search for more papers by this author

,

Murat Kaya

[email protected]

Sabanci University, Istanbul, 34956, Turkey

Search for more papers by this author

,

Özalp Özer

[email protected]

Stanford University, Stanford, California 94305

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Published Online:17 Apr 2008https://doi.org/10.1287/msom.1070.0177

Supplemental Material

msom.1070.0177-sm-duty_sales.pdf (220 KB)

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cover image Manufacturing & Service Operations Management

Volume 10, Issue 4

Fall 2008

Pages 563-691

Article Information

Supplemental Material

Metrics

Information

Received:June 30, 2006
Accepted:February 19, 2007
Published Online:April 17, 2008

Copyright © 2008, INFORMS

Cite as

Kay-Yut Chen, Murat Kaya, Özalp Özer, (2008) Dual Sales Channel Management with Service Competition. Manufacturing & Service Operations Management 10(4):654-675.

https://doi.org/10.1287/msom.1070.0177

Keywords