Optimal Scheduling and Incentive Compatible Pricing for a Service System with Quality of Service Guarantees

• Vernon N. Hsu

  Vernon N. Hsu

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  Department of Decision Sciences and Managerial Economics, Faculty of Business Administration, The Chinese University of Hong Kong, Shatin, New Territories, Hong Kong

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• Susan H. Xu

  Susan H. Xu

  [email protected]

  Department of Supply Chain and Information Systems, Smeal College of Business, Pennsylvania State University, University Park, Pennsylvania 16802

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  ,
• Boris Jukic

  Boris Jukic

  [email protected]

  School of Business, Clarkson University, Potsdam, New York 13699

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